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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. During discovery you learn that your client's vision for success is to make employees feel more connected with their peers, and to improve connectivity among global and remote employees. They also want to limit noise and distraction for users in their primary workspace.
What type of workspace would best meet their needs?

A) Social
B) Global
C) External
D) Secondary

2. You have completed an engagement session with your client where several key decisions were made to customize Slack policies & settings.
Who is responsible for implementing the configurations in the client's Slack instance?

A) The Slack account executive
B) The Slack customer success manager
C) The Slack admin on your client's engagement team
D) Your client's executive sponsor

3. Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?

A) House all acquisition related channels in a global workspace and make all channels private.
B) Through multi-workspace channels.
C) Through a separate hidden workspace.
D) Use public channels to collaborate on general acquisition issues, and private channels to collaborate on sensitive information.

4. Who can accept a Slack migration invitation?

A) Org Owner and Org Admins
B) Org Owner, Org Primary Owner and a migrating Workspace Primary Owner
C) Org Primary Owner and Org Admin
D) Org Primary Owner, Org Admins and all Workspace Owners

5. Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?

A) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
B) Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
C) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
D) Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.

Solutions: