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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. What is the purpose of Step elements in OmniScript?

A) Enables the use of repeatable blocks
B) Allows the user to input data
C) Groups elements that extract data
D) Organizes the script into one or more pages

2. A consultant is working on a project that requires the use of Omnistudio tools to automate complex business processes. The consultant is considering using Decision Matrices and Expression Sets.
What is the primary benefit of using Decision Matrices and Expression Sets in Omnistudio?

A) They facilitate the creation of custom objects.
B) They enable the creation of custom code.
C) They allow for the creation of custom fields.
D) They allow for calculations on matrix lookups and variables.

3. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A) Allow customers to enter bill payment information
B) Guide users through complex processes
C) Display a 360° view of the customer
D) Display differentactions based on context

4. An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?

A) Allows aggregate functions
B) Allows text concatenation using algebraic operators
C) Allows AI integration to calculate next best offer using policy attributes
D) Allows multiple versions that will execute based on when the request is made

5. A consultant is designing a FlexCard for a client. The client wants the FlexCard to launch a child card with additional information and actions related to the parent card when the agent clicks on a button. How should the consultant design the FlexCard to meet the client's requirements?

A) Design the parent card to launch a child card when the specific action is taken.
B) Design the parent card to launch a child card through a Flyout Action.
C) Design the parent card to launch a new OmniScript when the specific action is taken.
D) Design the parent card to launch a new DataRaptor when the specific action is taken.

Solutions: