Microsoft : MB-230 Questions & Answers
Updated: Aug 18, 2026
No. of Questions: 373 Questions & Answers with Testing Engine
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MB-230: Microsoft Dynamics 365 Customer Service Exam Certified Professional salary
The average salary of a MB-230: Microsoft Dynamics 365 Customer Service Exam Certified Expert in
- India - 15,00,327 INR
- England - 70,632 POUND
- Europe - 80,347 EURO
- United State - 90,247 USD
How to book the MB-230: Microsoft Dynamics 365 Customer Service Exam
These are following steps for registering the MB-230: Microsoft Dynamics 365 Customer Service exam.
- Step 1: Visit to Microsoft Learning and search for MB-230: Microsoft Dynamics 365 Customer Service
- Step 2: Sign up/Login to Pearson VUE account
- Step 3: Select local centre based on your country, date, time and confirm with a payment method.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Scheduling Implementation: 10-15%
- Resources Management: This topic requires your expertise in configuring resources, business closures, organizational units, work hours, and equipment and facilities.
- Services Management: The test takers will need to demonstrate their skills in defining services, scheduling service activities, and configuring fulfillment preferences. They will also need to show their expertise in a scheduling service activity with schedule boards and creating the schedule boards.
Microsoft MB-230 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Microsoft Power Platform | 10% | - Configure Power Automate
|
| Topic 2: Implement multi-session experiences for Customer Service | 20% | - Configure the Customer Service workspace
|
| Topic 3: Manage cases and Knowledge Management | 20% | - Manage Knowledge Management
|
| Topic 4: Manage analytics, visualizations, and insights | 10% | - Manage insights
|
| Topic 5: Implement scheduling | 5% | - Manage resources
|
| Topic 6: Implement Connected Customer Service | 10% | - Manage Connected Customer Service scenarios
|
| Topic 7: Manage entitlements and SLAs | 15% | - Create and manage SLAs
|
| Topic 8: Implement routing | 10% | - Manage queues and routing
|
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