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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. According to the ITIL Guiding Principle 'Start where you are', what is the MAIN risk of starting over without considering what is already available when improving a service?

A) Failing to gather feedback needed to guide gradual improvement
B) Overcomplicating solutions by ignoring practical, simple approaches
C) Losing opportunities for collaboration and shared understanding across teams
D) Wasting time and losing valuable existing capabilities and resources

2. Which will help solve incidents more quickly?

A) Escalating all incidents to support teams
B) Collaboration between teams
C) Target resolution times
D) Detailed procedural steps for incident investigation

3. How does ITIL describe the way the Guiding Principles should be applied together?

A) They should be used collectively and balanced based on the situation
B) They should be applied one at a time in a fixed sequence
C) They replace the need for governance and management practices
D) They should be applied independent of each other

4. What is the role of a governing body in an organization?

A) It is responsible for day-to-day operations
B) It is accountable for performance and compliance at the highest level
C) It manages the technical details of digital products directly
D) It focuses exclusively on financial reporting

5. Which dimension of product and service management addresses data and technologies used in digital product and services?

A) Partners and suppliers
B) Organizations and people
C) Value streams and processes
D) Information and technology

Solutions: