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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Wo sollten Details einer Problemumgehung immer dokumentiert werden?

A) Das Availability Management Information System
B) Der IT Service Continuity Plan
C) Das Service Level Agreement (SLA)
D) Der Problembericht

2. Das Hinzufügen, Ändern oder Entfernen eines autorisierten, geplanten oder unterstützten Service oder einer Servicekomponente und der zugehörigen Dokumentation ist eine Definition dessen, was?

A) Ein Änderungsmodell
B) Ein Change Advisory Board
C) Ein Service Change
D) Eine vorab genehmigte Änderung

3. Welcher Prozess ist für die Bereitstellung der Rechte zur Nutzung eines IT-Dienstes verantwortlich?

A) Erfüllung anfordern
B) Incident Management
C) Zugriffsverwaltung
D) Änderungsmanagement

4. Welche der folgenden Aussagen zu Service Asset und Configuration Management ist / sind RICHTIG?
1. Ein Configuration Item (CI) kann gleichzeitig in einer beliebigen Anzahl anderer CIs vorhanden sein
2. Die Wahl der richtigen CI-Ebene ist eine Frage des Gleichgewichts zwischen der Verfügbarkeit von Informationen und der richtigen Kontrollebene

A) Beides
B) Keines der oben genannten
C) 2 nur
D) nur 1

5. Wo würden Sie erwarten, dass Ziele für die Behebung von Vorfällen dokumentiert werden?

A) Das Service-Portfolio
B) Ein Service Level Agreement (SLA)
C) Eine Servicebeschreibung
D) Änderungsanforderung (RFC)

Solutions: