Peoplecert : CMS7 Questions & Answers

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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. What do technology metrics measure?

A) Components
B) Processes
C) Customer satisfaction
D) The end to end service

2. Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

A) The Request Fulfillment Process Owner
B) The Request Fulfillment Process Manager
C) The Service Desk Manager
D) The Service Manager

3. What type of improvement should be achieved by using the Deming Cycle?

A) Quick wins
B) Steady, ongoing improvement
C) Return on investment within 12 months
D) Rapid, one-off improvement

4. Which of the following CANNOT be stored and managed by a tool?

A) Knowledge
B) Data
C) Wisdom
D) Information

5. Which of the following is NOT the responsibility of the Service Catalogue Manager?

A) Ensuring that information in the Service Catalogue is accurate
B) Ensuring that all operational services are recorded in the Service Catalogue
C) Ensuring that information within the Service Pipeline is accurate
D) Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio

Solutions: