Peoplecert : ITILFNDv5 Questions & Answers

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which will help solve incidents more quickly?

A) Escalating all incidents to support teams
B) Collaboration between teams
C) Target resolution times
D) Detailed procedural steps for incident investigation

2. When is the earliest that a workaround can be documented in 'problem management'?

A) After the problem has been resolved
B) After the problem has been analyzed
C) After the problem has been prioritized
D) After the problem has been logged

3. Which is the main form of service interaction between service consumers and digital services?

A) Delivery of goods
B) Service actions
C) Transfer of goods
D) Access to resources

4. Which of the following statements about the four dimensions of product and service management is CORRECT?

A) All four dimensions apply only to product design and not to management practices
B) All four dimensions focus mainly on the activities of the service value chain
C) All four dimensions are critical to effective and efficient facilitation of value
D) Each dimension on its own is sufficient to achieve the desired outcomes

5. Which term describes 'what an organization does for its consumers and other stakeholders and why?

A) Value chain
B) Organization's purpose
C) Operating model
D) Value stream

Solutions: