EXIN : ITILFNDv4 Questions & Answers
Last Updated: Sep 15, 2026
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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Practices | - Service Management Practices - Technical Management Practices - General Management Practices |
| Key Concepts of Service Management | - Four Dimensions of Service Management - Guiding Principles - Service Value System (SVS) |
| Continual Improvement | |
| Service Value Chain Activities |
EXIN ITIL 4 Foundation Sample Questions:
Which statement about outcomes is CORRECT?
- A. They allow service consumers to achieve a desired result
- B. They provide products to service providers based on outputs
- C. They are deliverables provided to service consumers
- D. They co-create value for service providers by reducing costs and risks
Correct Answer: A 🗳️
Which is a low risk change that has been pre-approved so that no additional authorization is needed?
- A. An emergency change
- B. A change model
- C. A standard change
- D. A normal change
Correct Answer: C 🗳️
In service relationships, what is a benefit of identifying consumer roles?
- A. It enables a common definition of value
- B. It provides shared service expectations
- C. It enables effective stakeholder management
- D. It removes constraints from the customer
Correct Answer: C 🗳️
Which statement about the 'service request management' practice is CORRECT?
- A. A new workflow is created for each type of request
- B. Financial authorization is sometimes required for service requests
- C. Additional approval is sometimes needed for restoration of service
- D. Service requests are fulfilled using simple workflows
Correct Answer: B 🗳️
What should be considered as part of the 'partners and suppliers' dimension?
- A. The information created, managed and used in the course of service provision and consumption
- B. The required skills and competencies of teams and individual members of the organization
- C. The activities, workflows, controls and procedures needed to achieve the agreed objectives
- D. The level of integration and formality involved in the relationships between organizations
Correct Answer: D 🗳️
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