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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about outcomes is CORRECT?

A) They allow service consumers to achieve a desired result
B) They provide products to service providers based on outputs
C) They are deliverables provided to service consumers
D) They co-create value for service providers by reducing costs and risks

2. Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A) An emergency change
B) A change model
C) A standard change
D) A normal change

3. In service relationships, what is a benefit of identifying consumer roles?

A) It enables a common definition of value
B) It provides shared service expectations
C) It enables effective stakeholder management
D) It removes constraints from the customer

4. Which statement about the 'service request management' practice is CORRECT?

A) A new workflow is created for each type of request
B) Financial authorization is sometimes required for service requests
C) Additional approval is sometimes needed for restoration of service
D) Service requests are fulfilled using simple workflows

5. What should be considered as part of the 'partners and suppliers' dimension?

A) The information created, managed and used in the course of service provision and consumption
B) The required skills and competencies of teams and individual members of the organization
C) The activities, workflows, controls and procedures needed to achieve the agreed objectives
D) The level of integration and formality involved in the relationships between organizations

Solutions: