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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which TWO are inputs to the service value system?
1. Demand
2. Products
3. Value
4. Opportunity

A) 3 and 4
B) 1 and 4
C) 1 and 2
D) 2 and 3

2. Which term is used to define "any component that needs to be managed in order to deliver an IT service"?

A) A configuration item
B) A change
C) An IT asset
D) An event

3. Why should a service level agreement include bundles of metrics?

A) To reduce the number of metrics that need to be measured and reported
B) To ensure that all services are included in the service reports
C) To ensure that the service levels have been agreed with customers
D) To help focus on business outcomes, rather than operational results

4. Which step of the 'continual management model' defines measurable targets?

A) Where do we want to be?
B) What is the vision?
C) How do we get there?
D) Where are we now?

5. Which guiding principle says that services and processes should NOT provide a solution for every exception?

A) Optimize and automate
B) Keep it simple and practical
C) Collaborate and promote visibility
D) Think and work holistically

Solutions: