EXIN : ITILFND_V4 Questions & Answers
Last Updated: Sep 13, 2026
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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Progress iteratively with feedback - Collaborate and promote visibility - Start where you are - Keep it simple and practical - Focus on value - Optimize and automate - Think and work holistically |
| Understand the purpose and components of the ITIL service value system | - Service Value Chain - Guiding Principles - Continual Improvement - Practices - Governance |
| Understand the four dimensions of service management | - Partners and Suppliers - Organizations and People - Information and Technology - Value Streams and Processes |
| Understand the activities of the service value chain | - Deliver & Support - Engage - Improve - Plan - Obtain/Build - Design & Transition |
| Understand the key concepts of service management | - Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services |
| Know the purpose and key terms of 15 ITIL practices | - Deployment Management - Monitoring and Event Management - Release Management - Continual Improvement - Relationship Management - IT Asset Management - Change Control - Information Security Management - Service Desk - Problem Management - Supplier Management - Service Request Management - Service Level Management - Service Configuration Management - Incident Management |
EXIN ITIL 4 Foundation Sample Questions:
Which is part of the definition of a customer?
- A. The role that defines the requirements for a service
- B. A means of enabling value co-creation
- C. A set of specialized organizational capabilities for enabling value
- D. The role that authorizes budget for service consumption
Which of the four dimensions contributes is concerned with service integration and management?
- A. Partners and suppliers
- B. Organizations and people
- C. Value streams and processes
- D. Information and technology
Which practice needs the right culture to be embedded across the entire organization?
- A. Service level management
- B. Continual improvement
- C. Change enablement
- D. Service request management
Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed
- A. 3 and 4
- B. 1 and 4
- C. 1 and 2
- D. 2 and 3
Which describes an unresolved problem which has been already analysed?
- A. A workaround
- B. An incident
- C. A risk
- D. A known error
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