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The price of the ITILSC-SOA exam is $399 USD.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-SOA exam dumps will include the following topics:
The professionals need to get acquainted with the subject areas that are covered in the ITIL ITILSC-SOA test in advance. For this purpose, they may download the exam blueprint from the certification webpage. The following are the highlights of the key domains:
This subject area checks the examinees’ knowledge of the application, techniques, relationships, and principles of the administration of service level. It requires that the test takers understand the concepts, roles, activities, and operations of the administration of a service level as well as the interfaces with other processes.
The last domain checks the students’ comprehension of the tools of service management and how/where to use them in SOA for the process implementation. It also covers different tools, which support SOA.
This section measures the candidates’ knowledge of supplier management relationships, principles, and techniques as well as their usage for the efficacious administration of SOA. In addition, it assesses their comprehension of supplier management activities and components, among others.
The next topic covers one’s knowledge, analysis, and interpretation of demand administration techniques, principles, and relationships as well as their usage for the efficacious administration of SOA. It includes a comprehension of the concepts, roles, and operations as well as activities of demand administration processes. In addition, it covers an understanding of service portfolio interactions with the management of demand as well as Metrics and Critical Success Factors related to the management of demand in assistance for Service Offerings and Agreements.
The next part assesses the individuals’ knowledge of the relationships, techniques, principles, and application of the administration of the business relationships, covering Critical Success Factors and metrics related to the administration of the business relationships with the assistance of SOA.
As for this module, the professionals should possess a comprehension of the techniques, principles, relationships, and application of financial management for Information Technology services. These include the components and activities, operations as well as the role of financial management for Information Technology and their organizational structure.
This part covers the learners’ knowledge, analysis, and interpretation of service portfolio administration relationships, techniques, and principles as well as their usage for the efficacious administration of SOA. It includes concepts, activities, operations, methods, and roles.
The first module requires that the specialists possess extensive knowledge of the core concepts and terms of SOA. These include the lifecycle in the Service Offerings and Agreements context, understanding of ROI & business cases, and the way requirements are recognized through the Service Offerings and Agreements processes.
The next section focuses on the applicants’ knowledge of the principles, relationships, relations, and application of service catalog management for the efficacious management of SOA. It covers the service catalog as it relates to the technical service catalog, service portfolio, and business catalog, and how they are utilized for ensuring the quality of service in SOA.
This objective focuses on the knowledge, analysis, interpretation of the Service Offerings and Agreements roles and their usage for the efficacious administration of SOA.
The individuals who complete the ITIL ITILSC-SOA exam and earn the related certification can explore various positions. They can work in the field of IT management and think about the following job roles: a Service Portfolio Manager, a Supplier Relationship Manager, an IT Finance Manager, as well as a Service Level Manager. The average remuneration for these titles is $98,000 per year.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Catalogue Management | 15% | - Business and technical views - Integration with other processes - Structure, content and maintenance |
| Topic 2: Service Level Management | 20% | - SLAs, OLAs and underpinning contracts - Negotiation, monitoring and reporting - Review and improvement of service levels |
| Topic 3: Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Business case and investment justification - Portfolio structure and categorization |
| Topic 4: Supplier Management | 10% | - Supplier categories and contracts - Evaluation, selection and performance monitoring - Contract management and renewal |
| Topic 5: Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Key concepts and value to business - Relationship with ITIL service lifecycle |
| Topic 6: Financial Management for IT Services | 15% | - Cost models and ROI calculation - Budgeting, accounting and charging - Pricing and value demonstration |
| Topic 7: Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Challenges and critical success factors - Technology and tool considerations |
| Topic 8: Demand Management | 10% | - Influencing and managing demand - Link to capacity and service portfolio - Patterns of business activity |
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