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Nokia SDM Certification - CARE Sample Questions:

1. Who decides on terminating Care service delivery if the Care Contract has expired?

A) Service Engagement Manager.
B) Care Program Manager according to CSDA process.
C) Service Account Manager.
D) CT Head according to CSDA process.

2. The Care Plan should be updated:

A) On customer request only.
B) After each change to Care setup described.
C) Only after each contract change.
D) At least once per year.

3. The Care Plan should:

A) Always be kept confidential from Customer as it contains NSN specific service delivery details and other confidential information like contact lists.
B) always be considered as the latest document agreed with customer, overruling the contract.
C) serve as a contract summary with no reference to other issues.
D) have no power over the Care Contract, there should always be a proper disclaimer included in Care Plan.

4. A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

A) CT Logistics.
B) CT Head.
C) CaPM arranges directly with the local supplier.
D) Care 3rd Party Management.

5. What is the GIC code for SWM?

A) G7405.
B) G7407.
C) G7402.
D) G7409.

Solutions: