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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?

A) Account Manager or Care Program Manager.
B) Service Engagement Manager.
C) Account Manager.
D) Care Program Manager.

2. Who should NOT participate in a Care Services tender?

A) Service Product Manager.
B) Care Program Manager.
C) Cost Manager.
D) R&D Engineer.

3. Who is responsible for entering CARE data into NELLE?

A) Project F&C with the input from CaPM.
B) Cost & Progress Manager.
C) Care Program Manager.
D) Services Account Manager.

4. A customer's Care Contract expires within the next 6 months, what needs to be done?

A) Inform the CT and ask the Account Manager to come up with a proposal for a new contract.
B) Care Program Manager waits until contract is expired then informs the Customer that a renewal is required and the price is increased due inflation in the country. Further CaPM presents a new contract to the customer with lower services levels than today.
C) Care Program Manager must initiate the Care contract renewal process. Contact the CT and Service Engagement Manager in order to support re-negotiations, further ensure that the customer is aware that the care contract is expiring.
D) Ensure NELLE is updated to reflect that no revenue are forecast and no resources are needed from the day the contract expires.

5. What characterizes good forecasting?

A) It is done independently by the Controller who then gets the financial parameters exactly right.
B) All resources are forecast as one monthly total, to keep the process simple and efficient.
C) The estimate for the profit does not fluctuate, unless the business changes.
D) The resource estimate is no more than 10% above the actual requirements, to ensure availability.

Solutions: