Nokia : SDM_2002001030 Questions & Answers

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What are the main benefits of keeping an action point list of open/closed issues with the customer?

A) It serves as the basis for contingency reserve revision.
B) Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.
C) The action point list serves as evidence for objective achievements.
D) A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.

2. What needs to be included in the cost base line at Gate 4?

A) All costs related to risk mitigation plans.
B) All costs of risk management agreed between the sales account manager and service delivery responsible.
C) All costs related to risk contingency plans.
D) All risk values captured during risk management workshops.

3. Governance is critical to successful operations. Which statement best describes it according to the Operations Model?

A) Governance addresses the complete communication requirements between the CBT and Nokia Siemens Networks; and is based on three levels of relationship.
B) Governance addresses the complete communication requirements between the CBT and Nokia Siemens Networks; and is based on four levels of relationship.
C) Governance addresses the complete communication requirements between the Operator/Customer 'Demand Organization' and Nokia Siemens Networks; and is based on four levels of relationship.
D) Governance addresses the complete communication requirements between the Operator/Customer 'Demand Organization' and Nokia Siemens Networks; and is based on three levels of relationship.

4. When the contract was signed, NSN did not offer shared delivery from a GDC. How would you go about influencing the customer to consider using NSN's GDC capability?

A) Use examples that demonstrate the cost and quality benefits we have achieved through shared delivery in other cases.
B) Demonstrate how the GDC can fully replace the Local Service Delivery and team for managing the customer relationship.
C) Use examples to demonstrate the capacity of the GDC in term of network management. Demonstrate that the shared delivery will not cause any damage to the customer business and highlight the shared delivery's advantage for NSN.
D) Demonstrate that the GDC enables the sharing of information gained by managing networks for different operators.

5. In setting up the Field Operations organisation in a Greenfield environment which BEST describes the 3 key drivers to consider?

A) Technologies Deployed, Training Plan, Subcontractor SLA's.
B) Geography, Contract scope, GDC Location.
C) Geography, Technologies Deployed, Outsourcing SL
D) Technologies Deployed, Training Plan, Outsourcing SLA's.

Solutions: