Salesforce : AP-222 Questions & Answers
Last Updated: Sep 12, 2026
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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solution Product Configuration | 36% | - Configure OmniStudio components for public sector workflows - Security, sharing, and compliance configuration - Service Cloud and Experience Cloud setup for citizen services - Action plans, automation, and business rules implementation |
| Topic 2: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Licensing, permitting, and inspection management - Document processing, eSignature, and reporting tools - Grants management and program administration - Core architecture and data model - Employee experience and emergency response capabilities |
| Topic 3: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Data management, scalability, and quality assurance - Solution design and requirements mapping - Governance and compliance considerations - Deployment methodology and change management |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Bobahaven has purchased the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions and wants to transform its constituents' experience by providing authenticated digital permit applications and self-service. Bobahaven's marketing team has provided branding guidelines and asset files, and the project sponsor has stressed that user experience is a high priority. The digital experience should be pixel-perfect. Which Experience Site template should the consultant select for building and deploying a pixel-perfect authenticated digital experience for Bobahaven's constituents?
- A. Select the BYO (Lightning Web Runtime) template and deploy custom- built Lightning Components.
- B. Select the BYO (Aura) template and deploy a mix of custom- built Lightning Components with standard components.
- C. Select the Help Center Experience Site template, and customise the theme.
- D. Select the Licenses and Permits Experience Site template, and customise the theme.
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A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?
- A. Create or modify a share group for the Profile used for the Site that gives access to Cases
- B. Change the Organization-Wide Default settings for Case to Public Read/Write
- C. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
- D. Create or modify a permission set that gives access to Cases owned by the support team
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A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?
- A. Partner Community
- B. Customer Community
- C. Customer Community Plus
- D. Channel Account
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A state environmental agency processes permit applications that require approvals from three departments. If any department rejects the application, the remaining pending reviews should be canceled automatically, and the applicant should receive a notification. Which solution is the most appropriate?
- A. Validation Rules on the Application object
- B. Scheduled Apex running every evening
- C. Assignment Rules
- D. Record-Triggered Flow that updates related review records and sends a notification
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The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics for the Licensing, Permits, and Inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?
- A. There are no active Action Plan Templates.
- B. There are no Violation records.
- C. There are no Visit records.
- D. Person Accounts have not been enabled.
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