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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?

A) Partner Community
B) Customer Community
C) Customer Community Plus
D) Channel Account

2. Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?

A) Employee Workspace
B) Workplace Strategy Planner
C) Workplace Command Center
D) Employee Concierge
E) HR Service Center

3. A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A) Configure Inspections and Visits
B) Configure Action Plans on Cases and Permits
C) Set up Business Rules Engine (BRE) to determine Complaint validity.
D) Link Inspections and Visits to Permit Applications
E) Link Cases to Permits

4. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

A) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
B) Application form using Omniscripts and embed the license fee logic using integration procedures
C) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
D) Application form using Omniscripts and embed the license fee logic using triggered flows

5. An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections.
As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts?

A) After Person Accounts is enabled in an org, it can be disabled again.
B) Person Accounts bring together fields from Opportunity and Contact.
C) The Person Account model uses the standard Account object to hold the details about a person.
D) Record Types are not supported for Person Accounts.

Solutions: