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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

A) March 16, 2020.
B) December 31, 2024
C) December 31, 2023
D) March 31 2024

2. A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over.
What is the best solution to meet the company's business requirements?

A) Enable Escrow Points
B) Install App Exchange
C) Enable Pending Points
D) Enable Deferred Points

3. How should a Loyalty Management consultant integrate Marketing Cloud with Loyalty Management in order to create journeys for promotions?

A) Use Marketing Cloud Connect
B) Use Marketing Cloud Server-Side JavaScript
C) Use Custom Apex code via a middleware ETL tool
D) Use Salesforce Customer Data Platform

4. The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty program with minimal development time. However, its current Loyalty engine requires several complex system integrations with its marketing and customer service platforms. A Technical Consultant is brought in to assess the company's business requirements and recommend a feasible solution to deliver the desired Loyalty program for its customers.
Which two seamless integrations within the Salesforce ecosystem, does
Salesforce Loyalty Management offer that can be easily enabled by the Technical Consultant to meet the customer's business requirement?

A) Supplier and Partner Ecosystem
B) Salesforce Service Cloud
C) Third-party Customer Data Platform (CDP)
D) Salesforce Marketing Cloud

5. Northern Trail Outfitters an online clothing store has recently enabled the Loyalty Program. Which objects count toward data storage capacity?

A) Person Account, Loyalty Ledgers, Cases, Loyalty Program Currency
B) Person Account, Orders, Loyalty Program Members, Transaction Journals
C) Person Account, Loyalty Member Tier, Orders, Loyalty Program Members
D) Person Account, Email Messages, Transaction Journals, Loyalty Member Currency

Solutions: