Salesforce : Agentforce-Specialist Questions & Answers
Updated: Oct 16, 2026
No. of Questions: 379 Questions & Answers with Testing Engine
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Salesforce Agentforce-Specialist Exam Syllabus Topics:
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Reference: https://trailhead.salesforce.com/help?article=Salesforce-Certified-Agentforce-Specialist-Exam-Guide
Salesforce Certified Agentforce Specialist (AI-201) Sample Questions:
Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature.
What does Einstein consider when generating a summary?
- A. Generation is grounded with conversation context and Knowledge articles.
- B. Generation is grounded with existing conversation context only.
- C. Generation is grounded with conversation context, Knowledge articles, and cases.
Correct Answer: C 🗳️
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A company's support agent is inconsistently executing a mandatory fraud check action before processing refunds. In some conversations the fraud check fires, but in others the agent skips directly to issuing the refund. Upon review, an Agentforce Specialist recommends placing the instruction guideline with run
@actions.fraud_check followed by run @actions.process_refund.
What is the effect of this configuration change?
- A. The fraud-check action will execute after the large language model (LLM) check if it missed it in the process step execution, but the agent will lose its ability to use an empathetic tone.
- B. The fraud-check action will be more strongly suggested to the large language model (LLM), but it may still be skipped if the LLM determines it is not relevant to the conversation.
- C. The fraud-check action will be forced to execute before the refund action in every conversation, because procedural instructions provide deterministic control over the execution order.
Correct Answer: C 🗳️
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Choose 1 option.
Universal Containers (UC) is preparing to use the Agentforce Testing Center to ensure the reliability of a new agent. UC has a CSV file with test cases and is reviewing the documentation to understand best practices and limitations.
Which best practice should the company follow to avoid modifying CRM data while running tests in the Testing Center?
- A. Limit the number of test cases to 50 per test to minimize data changes.
- B. Run tests in the production environment to ensure real-time data accuracy.
- C. Use the Testing Center only in the sandbox environment.
Correct Answer: C 🗳️
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An Agentforce is creating a custom action in Agent.
Which option is available for the Agentforce Specialist to choose for the custom copilot action?
- A. Flows
- B. Apex trigger
- C. SOQL
Correct Answer: A 🗳️
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What is the primary function of the planner service in the Agent system?
- A. Generating record queries based on conversation history
- B. Identifying copilot actions to respond to user utterances
- C. Offering real-time language translation during conversations
Correct Answer: B 🗳️
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