Salesforce : AP-212 Questions & Answers

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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?

A. Create a Loyalty Process with different rules to manage every combination
B. Create a Decision Table and define the Redemption Catalogue as business rules.
C. Create an Apex Class and implement a Redemption Catalogue engine.
D. Create a Decision Tree using Flows with a leaf for every combination

Question 2

A Loyalty Manager would like to set up an email-send process in Salesforce Marketing Cloud (SMC) that needs to inform the member via email immediately once a tier change has been applied. The company is using Marketing Cloud Connect.
A solution was proposed to draft a design using a journey process to send the notification email and a new custom object named "Member TierUpdate_ c" that stores the members that are qualified for a tier upgrade.
Which data source options within the journey should a Consultant use to fulfill this design?

A. "Salesforce Data" as the Entry Source, "Loyalty ProgramMember" object as the datasource
B. "Salesforce Data" as the Entry Source, "LoyaltyMember Tier"
C. "Data-Extension" as the Entry Source, "LoyaltyProgramTier"
D. "Salesforce Data" as the Entry Source, "Contact" object as the data-source

Question 3

A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App.
Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?

A. Loyalty Tier
B. Reason for Change
C. Change Reason Type
D. Loyalty Tier Group

Question 4

Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal.
How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal?

A. Create a new user and new profile for the member.
B. Check if the user has been assigned the Sharing Set for the Second Loyalty Member Portal.
C. Through Workspaces, check if the user profile has access to the new portal.

Question 5

A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?

A. Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
B. Set up Members "Exclusive Access to VIP Events" as a Voucher
C. Set up Members "Exclusive Access to VIP Events" as a Member Promotion
D. Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit

Solutions: