Avaya : 3303 Questions & Answers

A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

• A. Check the account log to seeifthe user remembered to run the record selection for the linked job.
• B. Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
• C. Check the account log to see if a supervisor stopped the original job manually.
• D. Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
• E. Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.

A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)

• A. The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
• B. The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
• C. The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
• D. The modified list configuration can be saved as Active and be used immediately.
• E. The Active list configuration must be deleted before saving the new configuration.

A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

• A. Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
• B. The dialer's disk capacity was not sized properly when the dialer was installed.
• C. The db_maintenance script is not scheduled in cron.
• D. All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
• E. A database backup has not been run recently.

A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)

• A. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to send you the output for analysis.
• B. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
• C. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from mo_last_status;
• D. Log on to the dialer and run check_db and check_mts.
• E. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;

What does Native Voice and Data Transfer do?

• A. Transfer voice and data from an outbound job to an outbound job.
• B. Allow a Blind Transfer to a Supervisor's phone.
• C. Transfer voice and data from an outbound or blend Job to a blend or inbound job.
• D. Allow a Supervised Transfer to a Supervisor's phone.