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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) This feature should be set to one (1) for UK due to OFCOM regulations.
B) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
C) This feature should be set to four (4) for UK due to OFCOM regulations.
D) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
E) A value of 0 turns off the feature.

2. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) When opt-out happens, transfer to : Transfer to an outbound job
B) When an opt-out happens, transfer to .. : Transfer to a VDN
C) Message to be played when opt-out fails : 1
D) Opt out Digit: #
E) Opt-out Digit: 5

3. A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)

A) The logger is not running.
B) The service monitor is not running.
C) The dccserver is not running.
D) The data pump is not running.
E) The HDSC system is not running.

4. Which backup would contain a complete image of the system on Proactive Contact?

A) System Configuration Files
B) Complete System
C) Create Bootable Backup
D) System and Calling Lists

5. Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)

A) APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.
B) The connection between a PG230 and the Application server must be l0BaseT.
C) Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).
D) The APC server can use a DHCP address.
E) The supervisor workstation requires a DHCP address.

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