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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which application or menu can be used for creating an ACD on CMS?

A) cms adm
B) cms svc
C) CMS-Terminal
D) CMS-Supervisor

2. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Skill
B) Agent
C) Vector
D) Split

3. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Service Objective
B) Vector Queuing Priorities
C) Dynamic Percent Allocation
D) Dynamic Threshold Adjustment

4. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Collect digits
B) Route-to digits
C) Route-to number
D) Converse-on skill
E) Messaging skill

5. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 500000
B) 15600
C) 10400
D) 100000

Solutions: