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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)

A) the error logs in the speech recognition server
B) the content of the Avaya network log server.log/log
C) the Call Data Summary Report
D) the audio/basic and audio/x-alaw-basic settings In the Web Administration screen

2. You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

A) Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
B) Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
C) Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
D) Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".

3. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A) the ACR call Control application (CCA)
B) the Self Service Application (SSA)
C) the ICR Core
D) the ICR Pluggable Data Connector (PDC)

4. What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)

A) Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
B) Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
C) Application servers (AS)
D) Media Processing Server (MPS)
E) Avaya Media Servers (AMS)

5. What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

A) the Priority of the Campaign
B) the POM Campaign Manager
C) the Campaign Strategy
D) the POM Campaign Director

Solutions: