Avaya : 3305 Questions & Answers
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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Architecture and Licensing | 20% | - POM components and features - AEP solution architecture and components - Licensing requirements for AEP and POM - Deployment models and zones |
| Installation | 20% | - System requirements for AEP and POM - High availability configuration - Installation procedures for AEP and POM - Database installation and setup |
| Maintenance and Troubleshooting | 20% | - Diagnosis and resolution of common issues - Software updates and patching - Backup and restore procedures - Monitoring tools and logs |
| Administration | 15% | - Call flow management - User account and access management - Reporting and scheduling |
| Configuration | 25% | - Media Processing Platform (MPP) configuration - Experience Portal Manager (EPM) setup - POM campaign creation and rules - Voice, email, SMS, and speech server integration |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.
Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)
- A. Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.
- B. Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.
- C. Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.
- D. Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.
Correct Answer: A,B 🗳️
In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?
- A. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
- B. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
- C. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
- D. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
Correct Answer: A 🗳️
A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?
- A. 8080
- B. 443
- C. 28443
- D. 8443
Correct Answer: D 🗳️
You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report.
What should you do to fix the problem?
- A. Start your Media Processing Platform (MPP) servers.
- B. On the Report Data Configuration page of the EPM, enable Periodic Download.
- C. On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
- D. On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.
Correct Answer: C 🗳️
A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?
- A. $POM_HOME/logs/PIM_Web.log log files
- B. $POM_HOME/logs/PIM_CmpMgr.log* log files
- C. $POM_HOME/logs/PlM_CmpDir.log* log files
- D. $POM_HOME/logs/CmpMgrService.out* log files
Correct Answer: B 🗳️
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