Avaya : 6201.1 Questions & Answers

Last Updated: Sep 24, 2026

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Avaya 6201.1 Exam Syllabus Topics:

SectionObjectives
Contact Center Configuration- Call distribution strategies (e.g., BSR)
- Routing policies and call handling
- Agent and skill administration
Integration and Troubleshooting- Network and system diagnostics
- Logging and system verification
- CM and CMS connectivity setup
Avaya Call Management System (CMS)- CMS administration and maintenance
- ACD reporting and historical data
- CMS architecture and connectivity
Avaya Aura Communication Manager Fundamentals- System architecture and components
- Call processing and routing
- Administration and configuration basics

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question #1

At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

  • A. Create a template telephone set and use the qcopy station xxxx CM SAT command
  • B. Create a template telephone set and use the duplicate station xxxx CM SAT command
  • C. Use CMS to perform the bulk administration of telephone sets and buttons.
  • D. Use the add station next CM SAT command to program each telephone set and assign buttons
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

  • A. Tape backup is called CMSADM, while network backup is referred as Maintenance.
  • B. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
  • C. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
  • D. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

  • A. Percent in Service Level
  • B. EWT- Expected Wait Time
  • C. ASA-Average Speed of Answer
  • D. Avaya Business Advocate
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

  • A. by the VDN of Origin announcement before call is delivered
  • B. by the Skill whisper announcement before call: is delivered
  • C. by the telephone display (a = Originator Name to VDN)
  • D. by the flashing skill button on the telephone set
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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Question #5

How are feature packages, like External Call History or Forecasting, installed an a CMS system?

  • A. Using cms adm menu:, pkg_install option
  • B. Using CMS main menu, System Setup menu, Package management option
  • C. From Solaris shell as root by issuing 'pkgadd -d <package name>' command
  • D. Using cms svc menu, pkg_install option
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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