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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Who are recommended as good sources to provide requirements in a customer engagement?

A) Consultants who did projects for the customer organization 3 years ago
B) 3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season
C) Individuals who have purchased services from the customer
D) Subject experts from the company's strategy organization

2. What should your next step be once you have completed defining your recommended solution?

A) Present to the relevant stakeholders for buy-in
B) Conduct business requirements analysis
C) Develop business case
D) Measure benefits realization

3. Which behavior is appropriate when discovering requirements?

A) Answer customer questions with details and numbers to convince them you have a good idea about the solution to offer
B) Actively listen to the customer's comments and effectively take notes
C) Avoid taking notes, since you can always return for a follow up
D) End meetings earlier than planned to show a sense of urgency

4. A reference model provides value through which two features? (Choose two.)

A) Diverse vocabulary to describe different situations
B) Case examples across industry verticals
C) Structured approach to aligning business and IT
D) Standard set of documentation
E) Mapping of issues to specific steps in a process flow diagram

5. Which tool should you use to identify the benefits from possible solutions?

A) Stakeholder map
B) Root cause analysis
C) Cause and effect benefit model
D) Business Motivation Model

Solutions: