Salesforce : Slack-Admn-201 Questions & Answers
Updated: Oct 19, 2026
No. of Questions: 212 Questions & Answers with Testing Engine
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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Configure app permissions and settings - Manage app approvals and app directory |
| Topic 2: Channel & User Group Administration | 28% | - Configure channel management policies - Manage default channels and required channels - Convert public channels to private channels - Manage user groups and channel permissions - Implement channel naming conventions and best practices |
| Topic 3: Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies - Manage workspace settings and configurations |
| Topic 4: Security | 15% | - Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Configure domain and IP restrictions - Enable multi-factor authentication (MFA) |
| Topic 5: User Lifecycle Management | 14% | - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management |
| Topic 6: Fundamentals | 9% | - Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console |
| Topic 7: Enabling Slack Success | 15% | - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Promote best practices and user adoption - Create help channels for user support |
Salesforce Certified Slack Administrator Sample Questions:
You're an Org Owner on the Slack Enterprise Grid plan responsible for posting news for your entire organization to read. You want to limit posting permissions to admins only.
Sometimes the newsletters contain important action items, so it's important that everyone in your organization sees the message.
What is the best way to post your message?
(Select the best answer)
- A. Send your newsletter to your team's channel and then copy/paste the link to your message to each team channel in your organization.
- B. Send your newsletter in all of your department-specific channels to maximize visibility.
- C. Send your newsletter to your organization's #general channel, and use the @channel notification.
- D. Create a default org-wide channel called #announcements, and post your newsletter in this channel.
Correct Answer: D 🗳️
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You're an Org Owner on your organization's Slack Enterprise Grid instance. An employee recently quit, and there's concern that the employee exported sensitive information prior to leaving. The security team wants to know what this former employee may have accessed.
What should you do? (Select the best answer.)
- A. Revoke the encryption key with the Enterprise Key Management (EKM) feature so that the data from the former employee's account is protected.
- B. Use the member analytics dashboard to confirm the former employee's account activity.
- C. Export the former employee's access logs from the admin dashboard.
- D. Access your security information and event management (SIEM) tool to view actions logged by the former employee.
Correct Answer: D 🗳️
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You're an Org Admin for an airline's Slack Enterprise Grid. The airline's customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.
The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team's channel.
Which TWO steps should you take to allow the customer support team to create the workflow?
- A. Add a Workflow creation policy to allow "Everyone, except Guests" to create workflows in your Enterprise Grid.
- B. Enable Workflow Builder and webhooks in Workflow Builder.
- C. Enable a policy that allows any user role to utilize steps from installed apps when using Workflow Builder.
- D. Add members of the customer support team as App Managers under workspace App Management settings.
- E. Enable channel email addresses to forward support emails to their dedicated channel.
Correct Answer: B,C 🗳️
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Your company is on the Slack Enterprise Grid plan.
The marketing team is working on a new branding campaign and would like to add consultants to your org as Multi-Channel Guests.
What should the marketing team do to request access for these consultants?
(Select the best answer.)
- A. Add the consultants as full members to provide the most flexibility in their ability to access necessary channels.
- B. Invite consultants through the workspace drop-down menu, and route approvals to a dedicated channel for admin approval.
- C. @mention their Workspace Admin in the appropriate #proj channel to request guest access.
- D. Direct message (DM) an Org Owner requesting that their consultants be added as guests.
Correct Answer: B 🗳️
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You're a prospective customer looking to purchase Slack for your organization of approximately 50 employees.
You need to ensure that the plan supports SAML single sign-on (SSO) for authentication.
Which plan(s) fit the requirement?
- A. Pro, Business+, and Enterprise Grid
- B. Business+ and Enterprise Grid
- C. Free, Pro, Business+, and Enterprise Grid
- D. Enterprise Grid only
Correct Answer: B 🗳️
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