Avaya : 6201-1 Questions & Answers
Updated: Jul 07, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)
A) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
B) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
C) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
D) Timetable can be used to schedule a LAN backup of the customer's system.
E) Timetable can be used to schedule a LAN backup of the customer's data.
2. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
A) Skill
B) Agent
C) Vector
D) Split
3. The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?
A) Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
B) Redesign the routing so all calls funnel through a signal vector
C) Create vector subroutine that can be used in all vectors that have the same working hours
D) Add vector variables to each vector to test for working hours.
4. To activate, which three options require an Avaya authorization password? (Choose three)
A) the number of agents that the CMS can report on
B) features assigned to each user
C) simultaneous CMS Supervisor logins
D) the number of ACDs that the CMS system can monitor
E) the number of users that can be administered in the CMS
5. Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
A) E has been administered as a Feature Access Code
B) E is a standard vector code for evacuation
C) E is assigned to a VDN that routes calls to an evacuation vector
D) E has a vector variable that is changed when an evacuation is required
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A,C,D | Question # 5 Answer: D |
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