Last Updated: Oct 10, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
Latest Version: V12.35
Download Limit: Unlimited
Our APP Test Engine & Soft Test Software of ActualTorrent 1Z0-1064-20 actual exam materials can simulate the real test scenes so that you will have a good control of finishing speed and time. Much practice make you half the work with double the results about real Oracle 1Z0-1064-20 exam. The package version including three versions will not only provide you high-pass-rate 1Z0-1064-20 study materials but also different studying methods.
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Exam anxiety fades when the testing interface feels familiar. The ActualTorrent desktop engine mirrors the real 1Z0-1064-20 environment and builds the time-management muscle memory you will need — rehearse the Oracle B2B Service 2020 Implementation Essentials offline in 2026 until the real thing feels like just another practice run.
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-1064-20 |
| Exam Price: | USD 245 |
| Passing Score: | 62% |
| Exam Format: | Multiple Choice, Multiple Answer |
| Certificate Validity Period: | 18 months |
| Real Exam Qty: | 58 |
| Available Languages: | Japanese, English |
| Related Certifications: | Oracle CX B2B Service Oracle Engagement Cloud Service |
| Exam Duration: | 85 minutes |
| Recommended Training: | Oracle B2B Service 2020 Implementation Training Oracle CX Sales and B2B Service Learning Subscription |
| Exam Registration: | Oracle Education Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or Onsite at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Oracle B2B Service / Engagement Cloud |
| Official Syllabus URL: | https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Knowledge Management & Omnichannel | 13% | - Enable Knowledge Management - Configure CTI and email communications - Author and organize knowledge articles |
| Topic 2: Entitlements & Service Catalog | 15% | - Understand coverage and milestones - Set up service catalog and products - Configure standard and default coverage |
| Topic 3: Engagement Cloud Overview & Setup | 20% | - Describe Engagement Cloud architecture - Explain security model and roles - Use Functional Setup Manager (FSM) |
| Topic 4: Digital Customer Service (DCS) | 22% | - Describe DCS components and themes - Configure media toolbar and pages - Deploy and customize DCS applications |
| Topic 5: Service Request Management | 22% | - Set up assignment rules and mappings - Manage SR processing and searches - Configure SR categories and statuses |
| Topic 6: Analytics & Integration | 8% | - Use infolets and subject areas - Modify reports and dashboards - Explain integration mechanisms |
Plan on needing 62% to pass the 1Z0-1064-20 exam, and budget USD 245 for the official registration. Treat that fee as single-use: a failed attempt means paying the same amount again for a retake. The cheapest insurance policy is preparation — cycle through the 78 practice questions at ActualTorrent until your timed mock results clear the passing mark consistently, and only then schedule your exam.
For the Oracle B2B Service 2020 Implementation Essentials, Oracle points candidates toward these resources:
Training builds the foundation; deliberate practice builds the pass. Layer the 78 practice questions from ActualTorrent on top of any course above, and you cover theory and execution in one plan.
The Oracle B2B Service 2020 Implementation Essentials blueprint spans 6 domains. The heaviest hitters include Analytics & Integration (8%), Service Request Management (22%), and Knowledge Management & Omnichannel (13%). The complete breakdown — every domain and subtopic — is laid out in the syllabus section above, and that is the map your study sessions should follow.
Expect 58 questions and 85 minutes on the clock for the 1Z0-1064-20 exam. Time management is a skill of its own here: candidates who untimed-study often discover the real pressure only when the countdown starts. Build that muscle memory early — run full timed simulations in the ActualTorrent desktop or online test engine, practice flagging and skipping, and let pacing become reflex before exam day.
Delivery takes seconds, not days: your download is live immediately after checkout, and a copy reaches your email within one minute. If nothing lands within 2 hours, check the spam folder and message our support team. You may install the software on as many computers as you like — no device cap, ever.
If you sit the 1Z0-1064-20 exam within 60 days of purchase and the result is a fail, the ActualTorrent money back guarantee has you covered: file within 2 days of the exam with a scan of your enrollment slip and the official score report (PDF), and the claim is processed within 7 days. The candidate name must match the payer name; exams taken within 3 days of purchase, purchases never used in an actual attempt, free materials, and expired orders fall outside the policy. Not interested in a refund? Exchange the product for two free exam packages of equal value and keep the update service on your original purchase.
Formally known as the Oracle B2B Service 2020 Implementation Essentials, the 1Z0-1064-20 exam is Oracle's way of certifying that you can apply its technologies to real-world problems — pass it, and you hold the Oracle B2B Service 2020 Certified Implementation Specialist certification, a Specialist-level credential. Because it is vendor-backed and skills-driven, employers treat it as proof rather than promise. It also feeds into a wider path that includes Oracle Engagement Cloud Service, Oracle CX B2B Service.
Book your Oracle B2B Service 2020 Implementation Essentials seat through these official channels:
One practical note: the 1Z0-1064-20 exam is delivered Online proctored or Onsite at authorized Pearson VUE test centers, so factor that into which slot you choose.
There is — ActualTorrent publishes a free PDF demo of the 1Z0-1064-20 materials, so you can verify the accuracy and relevance of the questions before committing a cent. Buying unlocks 365 days of free updates on top of the full question bank, and if your product ever expires, the update service renews at a 50% discount from your member zone.
No mandatory prerequisites; recommended hands-on experience with Oracle B2B Service / Engagement Cloud
Requirements like these evolve, so before locking in an exam date, double-check the current rules on the official Oracle exam page.
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
Correct Answer: A,B,C 🗳️
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
Correct Answer: A,C,D,H 🗳️
Which two steps are needed to create a new business object in Digital Customer Service?
Correct Answer: B,C 🗳️
Which two statements are true regarding the Audit History tab of a Service Request?
Correct Answer: A,E 🗳️
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
Correct Answer: C 🗳️
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