Oracle : 1Z0-1064-20日本語 Questions & Answers
Last Updated: Oct 11, 2026
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Some candidates prefer to keep their preparation private, and ActualTorrent respects that completely. A strict information protection system keeps every Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20日本語版) purchase secret and safe, so your 1Z0-1064-20日本語 exam details are never shared with anyone.
Oracle 1Z0-1064-20日本語 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-1064-20 |
| Exam Price: | USD 245 |
| Available Languages: | Japanese, English |
| Related Certifications: | Oracle Engagement Cloud Service Oracle CX B2B Service |
| Passing Score: | 62% |
| Real Exam Qty: | 58 |
| Exam Duration: | 85 minutes |
| Exam Format: | Multiple Choice, Multiple Answer |
| Certificate Validity Period: | 18 months |
| Recommended Training: | Oracle CX Sales and B2B Service Learning Subscription Oracle B2B Service 2020 Implementation Training |
| Exam Registration: | Pearson VUE Oracle Education |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or Onsite at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Oracle B2B Service / Engagement Cloud |
| Official Syllabus URL: | https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20 |
Oracle 1Z0-1064-20日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Request Management | 22% | - Manage SR processing and searches - Configure SR categories and statuses - Set up assignment rules and mappings |
| Digital Customer Service (DCS) | 22% | - Describe DCS components and themes - Deploy and customize DCS applications - Configure media toolbar and pages |
| Engagement Cloud Overview & Setup | 20% | - Use Functional Setup Manager (FSM) - Describe Engagement Cloud architecture - Explain security model and roles |
| Entitlements & Service Catalog | 15% | - Set up service catalog and products - Configure standard and default coverage - Understand coverage and milestones |
| Knowledge Management & Omnichannel | 13% | - Configure CTI and email communications - Enable Knowledge Management - Author and organize knowledge articles |
| Analytics & Integration | 8% | - Explain integration mechanisms - Use infolets and subject areas - Modify reports and dashboards |
1Z0-1064-20日本語 Exam FAQ: Formats, Facts, and Privacy
Whichever matches your habits — all three are built around the same Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20日本語版) content. The PDF version suits paper readers: print it out, mark it up, and share pages with a study partner. The PC test engine suits computer-based learners: it simulates the real exam scene, lets you set a time limit like the live 1Z0-1064-20日本語 exam, flags your mistakes, and reminds you to re-practice them daily. The online APP includes every software function and runs on Windows, Mac, Android, and iOS. Choose the one you will actually use every day.
The 1Z0-1064-20日本語 exam contains 58 questions to be completed in 85 minutes minutes. That pace is exactly what the PC test engine's timed mode trains — set the same limit in practice, and the real clock stops being a surprise.
Oracle recommends these training options for candidates:
- Oracle CX Sales and B2B Service Learning Subscription
- Oracle B2B Service 2020 Implementation Training
Official courses build understanding; a daily practice routine with expert-verified answers builds exam-day readiness. The strongest preparation uses both.
To pass the 1Z0-1064-20日本語 exam you need 62%, and registration costs USD 245. Set against that fee, thorough preparation is the smaller expense by far — and the one most likely to protect the larger one.
The official outline divides the 1Z0-1064-20日本語 exam into weighted domains, including:
- Digital Customer Service (DCS) (22%)
- Knowledge Management & Omnichannel (13%)
- Entitlements & Service Catalog (15%)
The Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20日本語版) practice questions at ActualTorrent follow these same objectives, whichever of the three study formats you use.
Yes. We understand that many candidates prefer not to advertise how they prepare. ActualTorrent runs a strict information protection system: your personal details and your 1Z0-1064-20日本語 exam purchase are kept secret and safe, and never disclosed to any third party. You can order the Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20日本語版) materials with complete peace of mind.
No mandatory prerequisites; recommended hands-on experience with Oracle B2B Service / Engagement Cloud
The 1Z0-1064-20日本語 exam is the official assessment behind the Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20日本語版) certification from Oracle. Many IT professionals pursue it as a step toward leadership roles, because the credential verifies practical command of the published objectives. Solid preparation — not luck — is what carries candidates through it.
You can register for the 1Z0-1064-20日本語 exam through these official channels:
Book your seat only when your timed practice scores say you are ready — the registration fee is better paid once than twice.
Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20日本語版) Sample Questions:
Visual Builderクラウドサービス（VBCS）とデジタルカスタマーサービス（DCS）の関連性に関する2つの正しい記述を特定します。
- A. DCSは、VBCSでアプリケーションを作成するためのビジュアル開発ツールです。
- B. DCSはEngagement Cloudのオファリングであり、VBCSはEngagementCloudの別のオファリングです。
- C. DCSはEngagement Cloudのオファリングであり、VBCSはそのオファリングの一部です。
- D. VBCSは、DCSでアプリケーションを作成するためのビジュアル開発ツールです。
Correct Answer: C,D 🗳️
すべてのユーザーのアクティビティを削除する機能を無効にする場合、どのようなアクションを実行する必要がありますか？
- A. このアクセス権を持つユーザーが使用するすべてのページから[アクティビティの削除]ボタンを削除します。
- B. 「アクティビティの削除」アクセス権を持つロールのユーザーを削除します。
- C. このアクセス権を持つユーザーのすべてのロールから「アクティビティの削除」権限を削除します。
- D. このロールを持つすべてのユーザーから「アクティビティの削除」ロールを削除します。
Correct Answer: B 🗳️
サービスリクエストを作成するには、Engagement Cloudにログインし、[サービス]> [サービスリクエスト]に移動して、[サービスリクエストの作成]をクリックします。
サービスリクエストを保存するには、どのフィールドセットに入力する必要がありますか（配信されたフィールドのプロパティが変更されていないと仮定します）。
- A. タイトル、カテゴリ、重大度
- B. タイトル、ステータス、問題の説明
- C. タイトル
- D. タイトル、ステータス
- E. タイトル、カテゴリ、重大度、ステータス
Correct Answer: E 🗳️
サービスリクエストへの割り当てルールの構成を開始する前に、3つの考慮事項を特定してください。
- A. 作成するルールセットと各ルールセットに含めるルール
- B. ルール割り当ての基準として使用するサービスリクエストの属性
- C. ルール割り当ての基準として使用するサービスリクエストの候補
- D. ルール割り当ての基準として使用するキューの属性
- E. ルール割り当ての基準として使用するキューの候補
Correct Answer: A,C,E 🗳️
着信コールの自動ページ表示を説明するオプションはどれですか？
- A. 電話に出たときに、顧客の国に基づいて詳細な発信者プロファイルを表示する機能
- B. 電話に応答するときに、顧客に対して定義された一連のナビゲーションルールに基づいて、発信者に適したアプリケーションページを表示する機能
- C. 電話に出たときに、顧客の母国語に基づいて発信者に適したアプリケーションページを表示する機能
- D. 電話に応答するときに顧客用に定義されたカスタマイズ可能なパラメータセットに基づいて詳細な発信者プロファイルを表示する機能
Correct Answer: A 🗳️
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