HP : HP2-I57 Questions & Answers

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HP HP2-I57 Exam Syllabus Topics:

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

Question 1

A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

A. HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
B. OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
C. HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
D. HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired

Question 2

It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A. Actively listening and taking notes
B. Asking leading questions to understand your customers' pain points
C. Identifying things your customer's employees say they're missing in their IT support today
D. Assuming all customers need the same set of blueprints to get them where they need to go
E. Focusing only on asking questions related to services solutions since hardware is separate

Question 3

Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)

A. Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
B. Provides reactive identification and resolution of hardware health issues
C. Helps enhance your profits by increasing your margin when selling HP devices
D. Minimizes the partners' scale and reach to better focus on end-user support
E. Limits support for employees in hybrid work environments

Solutions: