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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A) Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
B) Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
C) Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
D) Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
E) Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.

2. A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A) Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
B) Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
C) Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
D) Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
E) Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.

3. A service organization has a long lifecycle for customers that start as a lead and move through opportunity to active and former customer states. The organization wants to use Sales Cloud and Marketing Cloud as their core customer engagement platforms.
Which two considerations should a Solution Architect keep in mind when setting up this multi-cloud use case?
Choose 2 answers

A) Allow both the lead record to generate a contact in Marketing Cloud and the contact record to generate a contact in Marketing Cloud.
B) Ensure that when a lead is converted to a contact that the Lead ID is mapped to a custom field on the Contact to be used as the referenced with the Subscriber ID in Marketing Cloud and avoid duplicate records.
C) Set up the contact object with a specific record type 'Lead' that mimics the standard lead object to prevent the duplicate contact from being created in Marketing Cloud.
D) Enable the 'Prevent Duplicates for Lead Conversion' setting when configuring Marketing Cloud Connect to prevent converted contacts from generating a duplicate contact.

4. Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO?
Choose 2 answers

A) Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
B) The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.
C) The Service Agent cannot order on behalf of the customer if the customer is offline.
D) Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.

5. An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?

A) Digital Engagement, Shield with Splunk, Social Engagement Studio
B) Shield and Event Monitoring Analytics App, Pardot
C) REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio
D) Salesforce Field Service, Shield Encryption at rest. Digital Engagement

Solutions: