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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. The Public Sector only provides Services not Goods. Is this TRUE?

A) no- the public sector provides goods rather than services
B) yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
C) yes- the public sector provides services such as education and health care
D) no- the public sector may provide goods as well as services

2. Many companies choose locations for manufacturing facilities in low-cost countries. What is the benefit for a company of doing this?

A) low cost land and facilities, access to government incentives
B) close to customers, low cost land, readily available labour
C) far from customers, availability of raw materials
D) high environmental and ethical standards, low cost land

3. There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 2?

A) preventative maintenance
B) run-to-breakdown maintenance
C) condition-based maintenance
D) mixed maintenance

4. An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?

A) deciding which inventory to carry
B) deciding how to allocate key raw materials among the functional areas
C) creating quality standards
D) scheduling the production of manufactured goods

5. In which stage of development does the operations department contribute competitive advantage to an organisation?

A) internally neutral
B) externally supportive
C) externally neutral
D) internally supportive

Solutions: