CIPS : L5M9 Questions & Answers

High-quality Operations Management practice materials

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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. Doug's Doughnuts Ltd is a large manufacturer of doughnuts. They produce in excess of 100,000 doughnuts per day which are boxed and sent to supermarkets and other retail outlets for sale. Large pieces of machinery are used to make the doughnuts. Which form of maintenance would be the most appropriate to use at Doug's Doughnuts?

A) reactive
B) preventative
C) run to breakdown
D) condition based

2. Which of the following situations would use a fixed-position layout?

A) buffet style restaurant
B) ship construction
C) vehicle assembly
D) supermarket

3. What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

A) reducing costs
B) increasing market share
C) customer satisfaction
D) zero defects

4. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 5?

A) finance criteria
B) business process criteria
C) learning and growth criteria
D) customer criteria

5. A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?

A) reactive
B) preventative
C) run to breakdown
D) condition-based maintenance

Solutions: