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OMG-Certified Expert in BPM 2 - Fundamental Sample Questions:

1. In which way smaller organizations can use the APQC s Process Classification Framework (PCF)?
Response:

A) Measure performance and monitor variances
B) Objectively aid in comparing performance
C) Identify the cause of any variation and compare it to the plan
D) Determine which processes need additional review

2. Which statement describes a process goal, for the"Contact center" process ?
Response:

A) Customer calls are reviewed for quality management.
B) Customers orders are tracked and reported to management.
C) Customers orders are properly captured and sent to the appropriate outlet.
D) Customers are offered add on or special offerings to complete their order.

3. What does UCL mean?
Response:

A) defects per million opportunities
B) A quality characteristic: Critical To X. .
C) Upper Control Limit
D) Lower Control Limit

4. The following description refers to which BPMM level?
"To establish and use a common organizational process infrastructure"
Response:

A) Standardized
B) Innovating
C) Initial
D) Predictable
E) Managed

5. What is the main goal of the business function "Finance"?
Response:

A) To be informed where the money comes from and where it goes to
B) To ensure that the company has enough money it needs to keep the business running
C) To decide on expenses, be responsible for mismanagement and collect bonuses
D) To manage financial instruments in order to keep the competitors breathless

Solutions: