EXIN : ITIL Questions & Answers

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. What is MOST LIKELY to be handled as a service request?

A) Providing a virtual server for a development team
B) The implementation of a workaround
C) An emergency change to apply a security patch
D) Managing an interruption to a service

2. What can help to reduce resistance to a planned improvement when applying the guiding principle
'collaborate and promote visibility'?

A) Involving customers after all planning has been completed.
B) Increasing collaboration and visibility for the improvement.
C) Engaging every stakeholder group in the same way, with the same communication.
D) Restricting information about the improvement to essential stakeholders only.

3. Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A) 3 and 4
B) 1 and 4
C) 1 and 2
D) 2 and 3

4. Which will NOT be handled as a service request?

A) The replacement of a toner cartridge
B) A complaint about a support team
C) The degradation of a service
D) The provision of a laptop

5. Which Practice includes management of workarounds and known errors?

A) Monitoring and event management
B) Incident management
C) Service configuration management
D) Problem management

Solutions: