EXIN : EX0-101 Questions & Answers
Last Updated: Sep 07, 2026
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EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management as a Practice | - ITIL Core Concepts
|
| ITIL Service Lifecycle | - Service Design
|
| Functions and Roles | - ITIL Functions
|
| Processes in ITIL | - Service Delivery Processes
|
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Which one of the following activities is NOT part of the Deming Cycle?
- A. Plan
- B. Do
- C. Act
- D. Co-ordinate
Which process is responsible for the availability, confidentiality and integrity of data?
- A. Change management
- B. Information security management
- C. Service asset and configuration management
- D. Service catalogue management
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
- A. Be accountable for the outcome of an activity
- B. Perform an activity
- C. Be kept up-to-date on the progress of an activity
- D. Manage an activity
Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations
- A. 1 and 2 only
- B. 2 and 3 only C
- C. 1 and 3 only
- D. All of the above
Which one of the following is NOT an aim of the change management process?
- A. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
- B. To ensure that changes are recorded and evaluated
- C. To ensure the impact of changes are understood
- D. To deliver and manage IT services at agreed levels to business users
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