EXIN : EX0-101 Questions & Answers
Last Updated: Sep 07, 2026
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EXIN EX0-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Transition | 20% | - Change Management - Release and Deployment Management - Purpose, Goals and Objectives - Service Asset and Configuration Management - Knowledge Management |
| Service Design | 20% | - Availability Management - Purpose, Goals and Objectives - Service Catalog Management - Supplier Management - Information Security Management - Capacity Management - Service Level Management |
| Service Operation | 20% | - Incident Management - Access Management - Purpose, Goals and Objectives - Problem Management - Service Desk, Technical, Application and IT Operations Management - Request Fulfillment |
| Service Management as a Practice | 15% | - Good Practice and ITIL - Concept of Service and Service Management - Processes, Functions, Roles and Responsibilities |
| Continual Service Improvement | 10% | - CSI Approach and Metrics - Purpose, Goals and Objectives - Seven-Step Improvement Process |
| Service Strategy | 15% | - Service Portfolio Management - Demand Management - Financial Management for IT Services - Purpose, Goals and Objectives |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
What should a service always deliver to customers?
- A. Resources
- B. Value
- C. Applications
- D. Infrastructure
Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties
- A. 1 and 2 only
- B. 1 and 3 only
- C. All of the above
- D. 2 and 3 only
Which one of the following is it the responsibility of supplier management to negotiate and agree?
- A. Service level agreements (SLAs)
- B. The service portfolio
- C. Third-party contracts
- D. Operational level agreements (OLAs)
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
- A. To design and build processes that will meet business needs
- B. To deliver and manage IT services at agreed levels to business users and customers
- C. To proactively prevent all outages to IT services
- D. To decide how IT will engage with suppliers during the service lifecycle
Which one of the following does service metrics measure?
- A. The end-to-end service
- B. Infrastructure availability
- C. Maturity and cost
- D. Functions
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