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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When calculating the bandwidth requirements for a remote AICC agent working from home, which factor is most critical beyond the voice codec itself?

A) The brand of the agent's headset.
B) The time of day the agent works.
C) The operating system of the agent's computer.
D) The overhead of VPN tunneling and the potential for packet loss on the home internet connection.

2. When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?

A) The color scheme of the agent desktop.
B) The support for a specific language.
C) The integration with a multitude of existing backend systems (CRM, ERP, etc.).
D) The ability to make outbound calls.

3. When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?

A) To convert analog agent phones to IP phones.
B) To act as the new CTI server.
C) To replace the existing ACD immediately.
D) To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.

4. For a global AICC deployment, which technique is used to minimize latency for agents and customers in different continents?

A) Deploying a single, centralized AICC cluster in one data center.
B) Using a global load balancer to direct users to the nearest regional AICC instance.
C) Using a single codec for all calls.
D) Increasing the bandwidth of the WAN links.

5. Which AICC reporting metric is calculated as (Number of Calls Answered Within Threshold) / (Total Calls Offered) * 100?

A) Agent Utilization
B) Abandonment Rate
C) Service Level (%)
D) Average Speed of Answer

Solutions: