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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When designing an AICC solution for a financial institution that must adhere to PCI DSS compliance for payment processing, what is the most secure method to handle Dual-Tone Multi-Frequency (DTMF) tones entered during an IVR payment sequence?

A) Implement DTMF masking at the media server level, preventing tones from being stored in call recordings or logs.
B) Use a pause-and-resume recording method to momentarily stop recording during payment entry.
C) Route the call to a dedicated, isolated IVR platform that is entirely outside the AICC environment.
D) Record the entire call including DTMF tones and encrypt the recording at rest.

2. For a outbound collections campaign, which dialing mode provides the best balance between compliance (avoiding harassing calls) and agent efficiency by presenting the customer information before the call is placed?

A) Progressive Dialing
B) Preview Dialing
C) Power Dialing
D) Predictive Dialing

3. Which AICC capability is essential for supporting customers with disabilities, such as hearing impairments?

A) TTY/TDD (Teletypewriter/Telecommunications Device for the Deaf) support.
B) Silent monitoring.
C) High-quality audio codecs.
D) Video call functionality.

4. In a multi-tenant AICC deployment for a service provider, a customer requires complete data isolation for regulatory reasons. Which architectural strategy ensures that customer data is segregated at every layer, including database schemas?

A) Use a single database with robust row-level security filters per tenant.
B) Deploy a hybrid model where the application is shared but databases are on-premises for each tenant.
C) Utilize a shared database but enforce data isolation through unique tenant IDs in a single schema.
D) Implement separate virtual machines for each tenant, with dedicated application and database instances.

5. Which AICC architecture pattern is most resistant to a "split-brain" scenario in a high-availability cluster?

A) Relying on the network heartbeat alone.
B) Manual intervention by an administrator.
C) Implementing a third-party witness service or a tie-breaker node in a separate fault domain.
D) Using a single quorum disk witness.

Solutions: