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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?

A) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
B) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
C) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
D) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.

2. Which business process can be implemented with a CMDB solution?

A) Change management
B) Configuration item audit and reconciliation
C) Database discovery
D) Software configuration management

3. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.
B) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
C) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
D) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.

4. While performing the solution assurance review, what are the key areas that should be verified?

A) If the design includes IBM Tivoli Storage Manager to back up the solution components
B) If the customer has certified personnel to administer the solution after it is deployed
C) If the customer has competitive products deployed
D) If the design meets the functional, performance, and scalability requirements

5. How is it possible to extend IBM Tivoli Application Dependency Discovery Manager (TADDM) sensors to discover custom components?

A) Deploy additional agents which can be downloaded from the Integrated Service Management Library.
B) Read an existing data source such as a spreadsheet or file using the Tivoli Data Loader.
C) Use the TADDM Custom Server Extension.
D) Perform field customizations using the database configuration application.

Solutions: