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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.
Which two features of Contract Lifecycle Management and OmniStudio can be used?

A) An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.
B) An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript
C) An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature
D) The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign

2. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
B) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
C) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
D) The billing system can query Salesforce every night to retrieve changes made to contacts.

3. An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
What tool can be used to automatically create these proposals?

A) Energy and Utilities Cloud Contract Lifecycle Management (CLM)
B) OmniStudio Document Generation
C) Energy and Utilities Cloud Configure Price Quote (CPQ)
D) Microsoft Word

4. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Salesforce Service Console license
B) Salesforce Contact Center license
C) Salesforce Field Service license
D) Energy and Utilities Base Service license

5. An energy company wants to calculate the estimated monthly amount a customer needs to pay.
How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?

A) Using onetime price
B) Using monthly recurring price
C) Using a subscription pricing plan
D) Using usage price

Solutions: