Ultimate Guide to the ADX-211 - Latest Jan 05, 2024 Edition Available Now
2024 Updated Verified Pass ADX-211 Exam - Real Questions and Answers
NEW QUESTION # 81
Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.
Which feature should administrator configure in order to improve the case management process?
- A. Macros
- B. Omni-Channel
- C. Escalation Rules
- D. Knowledge Component
Answer: B
NEW QUESTION # 82
The VP of sales at Universal Containers has reported that users are changing the stage of opportunity records that they do not own. The VP wants only the owner of an opportunity to be able to change the stage of an opportunity-wide Default are set to pubic read/write.
Which validation rule should the administrator use to allow only the record owner to edit the stage field?
- A. NOT(PRIORVALUE(StageName) , Ownerid = $user.id)
- B. NOT(ISCHANGED(StageName) , ownerid = $user.id)
- C. AND(PRIORVALUE (StageName), Ownerid < >; $user,id)
- D. AND(ISCHANGED(StageName) < >; $user.id)
Answer: D
NEW QUESTION # 83
Sales reps end partner consultants at Cloud Kicks work on the same kinds of shoe deals. The administrator has been asked to ensure that the Profit new on the Opportunity object is available to sales reps and is hidden from partners using Field Level Security.
Which two features should the administrator use to fulfil this request?
Choose 2 answers
- A. Profiles
- B. Organization-wide Defaults
- C. Permission Set
- D. Record Type
Answer: A,C
NEW QUESTION # 84
Universal containers is making some territory changes. In preparation for this the current lead owners have been asked to clean their lead data.
validation rules have been created to ensure that the data cleanup has
occurred. the administrator is ready to transfer leads to the new owners.
which feature can be used to transfer the records and also ensure that the validation rules are triggered? choose2
- A. use the change owner list button from a list view to transfer multipleleads at one time.
- B. use the mass transfer - transfer leads feature to transfer ownership of multiple leads
- C. use the data loader to transfer ownership of all leads involved in the territory changes.
- D. use the change owner link on the detail record to transfer ownership one lead at a time
Answer: A,C
NEW QUESTION # 85
Northern Trail Outfitters has five delegated administrators and two system administrators. There have been a couple of cases reported that login settings for sales reps have changed.
Where would the administrator find what settings have been changed?
- A. Debug log
- B. Setup audit trail
- C. Field history tracking
- D. Login history
Answer: B
NEW QUESTION # 86
Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department.
How should the administrator ensure this Is configured correctly?
- A. Allow the backup team users to update their own profile with Delegated Administration.
- B. Create permission sets for each department and assign them to the backup team users.
- C. Adjust the profile of the backup users each day to align with the proper access they require.
- D. Configure one app per department and activate record pages for each app.
Answer: D
Explanation:
Configuring one app per department and activating record pages for each app will ensure that users view records in a way that makes sense for each department. An app is a collection of items that work together to serve a particular function. An app can have different record pages for different objects and profiles. By activating record pages for each app, the administrator can customize what users see based on their app context. Reference: https://help.salesforce.com/s/articleView?id=sf.app_manager_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.app_builder_customize_lex_pages_assign.htm&type=5
NEW QUESTION # 87
Users report that the industry picklist field is no longer visible on account records. What test can an administrator use to troubleshoot the issue?
- A. Field audit history
- B. Debug log
- C. Setup audit trail
- D. Field history tracking
Answer: C
Explanation:
The setup audit trail tracks the recent setup changes that you and other administrators have made to your org. It can help you troubleshoot issues by showing you what changes were made, who made them, and when. In this case, the setup audit trail can help the administrator identify if someone changed the field-level security, page layout, or profile settings for the industry picklist field. Reference: https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5
NEW QUESTION # 88
The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and allows users to optionally use it to log In. The administrator would now like to look at how many users have successfully used it since It was rolled out.
What are two ways the administrator can get this Information?
Choose 2 answers
- A. Run a session setting report, specifying login methods by user.
- B. Open the Login Access Policies In Setup which shows how many users are using MFA.
- C. Export Login History and filter based off of Authentication Method Reference,
- D. Create a new view In Identity Verification History, specifying Method.
Answer: A,B
NEW QUESTION # 89
The administrator at Cloud Kicks is troubleshooting an issue one user is having with a flow. They have decided to add a debug log to that user.
What debug log category should be used?
- A. Database
- B. Callout
- C. System
- D. Workflow
Answer: D
Explanation:
Workflow is the debug log category that should be used to troubleshoot an issue with a flow. Workflow is a debug log category that captures information about workflow rules, flows, processes, approval processes, and entitlement processes. Workflow can help identify errors or issues related to these automation tools by showing details such as evaluation criteria, actions executed, variables assigned, and outcomes reached.
NEW QUESTION # 90
Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates?
- A. Customize Application
- B. Manage Milestones
- C. Customize Entitlements
- D. Manage Entitlements
Answer: A,D
NEW QUESTION # 91
Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have Issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan.
What should the administrator do to help manage the plan?
- A. Create a support process for the maintenance plan.
- B. Set up and configure entitlement templates.
- C. Ensure milestones are in place for the maintenance plan.
- D. Use Flow to automatically create and assign entitlements.
Answer: B
Explanation:
Entitlement templates are a way to automatically create and associate entitlements with products or service contracts. They can help simplify the management of entitlements and ensure that customers receive the correct level of service. Entitlement templates can also be used to define service levels, milestones, and entitlement processes for different types of products or service contracts.
NEW QUESTION # 92
What is the first step before setting up entitlements? * (1 Point)
- A. Specify the entitlements-related lookup filters on cases
- B. Customize entitlements fields
- C. Set up service contracts
- D. Enable entitlement management
Answer: D
NEW QUESTION # 93
Universal containers is implementing a time recording system in salesforce.
Employees are required to record their time in a work log custom objectagainst either an opportunity or a case. The company wants to see total hours worked on an opportunity or a case. which type of relationship field should an administrator use to relate the work log to the opportunity or case?
- A. Hierarchical.
- B. Lookup.
- C. Master-detail.
- D. Junction
Answer: D
NEW QUESTION # 94
Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated.
What should the administrator do to resolve this issue?
- A. Delete all workflow rules.
- B. Consolidate automation tools.
- C. Add an invocable process.
- D. Schedule Apex jobs.
Answer: B
NEW QUESTION # 95
DreamHouse Realty (DR) wants to ensure that its data is protected. There have been several recent attempts to phish employees.
What should DR do to help ensure that the user that is logged in is the right user when the running user is trying to view reports and dashboards?
- A. Set up an authentication provider for reports and dashboards.
- B. Require a high assurance session when exporting or printing reports and dashboards.
- C. Require a Usemame, Password, and Security Token when logging in.
- D. Require MFA when users need to view and export dashboards and reports.
Answer: B
Explanation:
To help ensure that users who are viewing reports and dashboards are who they say they are, DR should require a high assurance session when exporting or printing reports and dashboards. A high assurance session requires users to verify their identity using multi-factor authentication before accessing sensitive data or functionality in Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.security_high_assurance_session_level.htm&type=5
NEW QUESTION # 96
AW Computing has been advertising a new keyboard that was released at the beginning of the month. The sales team has an additional incentive to add the keyboards to every sale. The administrator already added the product to Salesforce but the reps are unable to select the product on the opportunity.
Which two options should an administrator check to ensure the product is available?
Choose 2 answers
- A. Verify the product has a start date entered.
- B. Confirm the correct price book is selected on the opportunity.
- C. Make sure the price book Is in the company currency.
- D. Ensure the product is associated with the correct price book.
Answer: B,D
NEW QUESTION # 97
Which two ways can an administrator review the page performance for a Lightning record page?
Choose 2 answers
- A. Lightning Usage App
- B. Activation Button
- C. Pages Menu
- D. Analyze Button
Answer: A,D
NEW QUESTION # 98
Dylan has submitted a vacation request for approval by his manager, but the manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choosetwoanswers.* (1 Point)
- A. A Time-Based Workflow
- B. The Setup Audit Trail
- C. Email log
- D. Debug Log
Answer: C,D
NEW QUESTION # 99
The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit.
What should the administrator review to resolve the issue?
- A. Email Logs
- B. Outbound Messages
- C. HTML Email Status Report
- D. Notification Delivery Settings
Answer: A
NEW QUESTION # 100
An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization. How can the administrator meet the requirement?
- A. Create a Full Sandbox
- B. Create a developer sandbox
- C. Create a metadata sandbox
- D. Create a configuration-only Sandbox
Answer: A
NEW QUESTION # 101
Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce?
Choose 2 answers
- A. Expose the case feeds option on the company's website.
- B. Offer a Chat button on the company website.
- C. Enable the Service Cloud Console app on the company's website.
- D. Enable Chatter Questions in the company's customer Community
Answer: A,B
NEW QUESTION # 102
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