Prepare ITIL-4-Foundation Question Answers Free Update With 100% Exam Passing Guarantee [2026]
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NEW QUESTION # 45
What is defined as a cause, or potential cause, of one or more incidents?
- A. Known error
- B. Event
- C. Change
- D. Problem
Answer: D
NEW QUESTION # 46
What is defined as a change of state that has significate for the management of an IT service?
- A. Known error
- B. Event
- C. Incident
- D. Problem
Answer: B
NEW QUESTION # 47
Which function is responsible for the management of a data centre?
- A. Application management
- B. Technical management
- C. Service desk
- D. Facilities management
Answer: D
NEW QUESTION # 48
Service transition contains detailed descriptions of which processes?
- A. Change management, capacity management, event management, service request management
- B. Service asset and configuration management, release and deployment management, request fulfillment
- C. Service level management, service portfolio management, service asset and configuration management
- D. Change management, service asset and configuration management, release and deployment management
Answer: D
NEW QUESTION # 49
Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?
- A. Start where you are
- B. Focus on value
- C. Optimize and automate
- D. Think and work holisocally
Answer: C
NEW QUESTION # 50
Which is a way of applying the guiding principle 'focus on value'?
- A. Recognizing the complexity of systems
- B. Comprehending the whole, but doing something
- C. Understanding how service consumers use services
- D. Doing fewer things, but doing them better
Answer: C
NEW QUESTION # 51
Which statement about value streams is CORRECT?
- A. Each value stream must be designed for a specific scenario
- B. Each value stream must include all six value chain activities
- C. Each value stream must include suppliers or partners
- D. Each value stream must include all 34 ITIL practices
Answer: A
NEW QUESTION # 52
What is MOST LIKELY to be handled as a service request?
- A. The implementation of a workaround
- B. An emergency change to apply a security patch
- C. Providing a virtual server for a development team
- D. Managing an interruption to a service
Answer: C
Explanation:
Explanation
A service request is a formal request from a user for something to be provided. Service requests are typically less complex and are either approved or denied based on the budget, need, or urgency.
An emergency change to apply a security patch (A) is not a service request because it is an urgent change that needs to be made to address a security vulnerability. The implementation of a workaround (B) is not a service request because it is a temporary solution to a problem. Managing an interruption to a service (D) is not a service request because it is an incident that needs to be resolved.
Providing a virtual server for a development team (C) is a service request because it is a request for a new service that can be fulfilled by the IT department.
NEW QUESTION # 53
Which dimension of service management considers how activities are coordinated?
- A. Information and technology
- B. Value streams and processes
- C. Partners and suppliers
- D. Organizations and people
Answer: B
NEW QUESTION # 54
Which statement about the known error database (KEDB) is CORRECT?
- A. It is a part of the configuration management database (CMDB) and contains workarounds
- B. It is maintained by incident management and contains solutions to be implemented by problem management
- C. It is maintained by the service desk and updated with the details of each new incident
- D. It is maintained by problem management and is used by the service desk to help resolve incidents
Answer: D
NEW QUESTION # 55
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?
- A. Continual management
- B. Deployment management
- C. IT asset management
- D. Monitoring and event management
Answer: C
Explanation:
An asset is defined as anything that is useful or valuable within a product or service. This value is generally determined financially: how much an asset costs versus how much it saves.
https://www.bmc.com/blogs/it-asset-management/
NEW QUESTION # 56
Which statement about a continual improvement register (CIR)' is TRUE?
- A. Used to select the right method, model or technique for identifying improvements
- B. Used to help plan changes, assist in communication avoid conflicts and assign resources
- C. Used to track and manage improvement ideas from identification through to final action
- D. Used to provide a formal description of one or more services designed to address the needs of a target consumer group
Answer: C
Explanation:
The continual improvement practice aligns the organization's practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices, or any element involved in the efficient and effective management of products and services1. A continual improvement register (CIR) is a tool used to track and manage improvement ideas from identification through to final action2. It helps to prioritize, monitor, and communicate the status of improvement initiatives3. The other statements are not true because:
Used to help plan changes, assist in communication avoid conflicts and assign resources: This describes the purpose of a change schedule, which is a tool used by the change enablement practice2.
Used to select the right method, model or technique for identifying improvements: This describes the purpose of a continual improvement model (CIM), which is a tool used by the continual improvement practice2.
Used to provide a formal description of one or more services designed to address the needs of a target consumer group: This describes the purpose of a service offering, which is an output of the engage activity of the service value chain1. Reference: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page 34; ITIL 4 Practice Guide: Continual Improvement, page 9.
NEW QUESTION # 57
Which step of the continual improvement model includes baseline assessments?
- A. What is the vision?
- B. Did we get there?
- C. Where do we want to be?
- D. Where are we now?
Answer: D
NEW QUESTION # 58
In which case would a problem be logged?
- A. After analysis of error information from a supplier
- B. Alter a workaround is identified and documented
- C. When the cause is identified but not resolved
- D. When a user reports an unplanned service interruption
Answer: C
NEW QUESTION # 59
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?
- A. Incident management
- B. Service request management
- C. Service level management
- D. Problem management
Answer: B
Explanation:
Explanation
A service request is defined as a request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
The purpose of the service request management practice is to support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner. Service request management is dependent upon well-designed processes and procedures, which are operationalized through tracking and automation tools to maximize the efficiency of the practice. To be handled optimally, service request management should follow these guidelines:
Service requests and their fulfilment should be standardized and automated to the greatest degree possible.
Policies should define which service requests will be fulfilled with limited or even no additional approvals so that fulfilment can be streamlined.
The expectations of users regarding fulfilment times and costs should be clearly set, based on what the organization can realistically deliver.
Opportunities for improvement should be identified and implemented to produce faster fulfilment times and take advantage of automation.
https://www.bmc.com/blogs/itil-service-request-management/
NEW QUESTION # 60
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Preparing for the ITIL 4 Foundation Exam requires a good understanding of the ITIL 4 framework and its key concepts. There are many resources available to help you prepare for the exam, including study guides, practice exams, and training courses. By passing the ITIL 4 Foundation Exam, you will be well on your way to becoming a certified ITIL 4 professional and taking your career in IT service management to the next level.
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