[Nov 21, 2021] C-C4H510-04 Ultimate Study Guide - ActualTorrent
Ultimate Guide to Prepare C-C4H510-04 Certification Exam for SAP Certified Application Associate in 2021
SAP C-C4H510-04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
NEW QUESTION 35
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Visit
- B. Maintenance plan
- C. Ticket
- D. Contract
Answer: C,D
NEW QUESTION 36
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Account work distribution
- B. Employee work distribution
- C. Organizational work distribution
- D. Service category distribution
- E. Territory work distribution
Answer: C,D,E
NEW QUESTION 37
When should you use the templates provided in the Data Workbench?
- A. When the Mass Change Account Data tool is used
- B. When there is unstructured legacy data
- C. When data volume is low
- D. When customer data needs to be loaded quickly
Answer: D
NEW QUESTION 38
What can you use to keep track of new knowledge base articles and changes made to existing ones if you have set up SAP Jam as a knowledge base?
- A. Broadcast
- B. Knowledge base fine-tuning activity
- C. Solution finder
- D. Feed
Answer: C
NEW QUESTION 39
Which of these objects are NOT associated with SAP Jam groups?
- A. Opportunities
- B. Sales orders
- C. Products
- D. Tickets
Answer: B
NEW QUESTION 40
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct Answers to this question.
- A. Territory
- B. Measurement and reading
- C. Service organization
- D. Skills
Answer: A,C
NEW QUESTION 41
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Create an incident.
- B. Report a ticket.
- C. Document an influencer story.
- D. Send an e-mail to SAP Cloud Support.
Answer: B
NEW QUESTION 42
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.
- A. CTI Desktop pane
- B. CTI Client pane
- C. CTI Client Adapter
- D. Live Activity pane
Answer: C,D
NEW QUESTION 43
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A. Activate scoping item "Create Service Requests from Incoming E-Mail"
- B. Integrate MindTouch
- C. Configure a service catalogue
- D. Setup a knowledge base for service contracts
Answer: B
NEW QUESTION 44
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Document types
- B. Priority
- C. Maintenance plan
- D. Service category
Answer: D
NEW QUESTION 45
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Counter-based
- B. Cyclical
- C. Recall
- D. Absolute
Answer: B,D
NEW QUESTION 46
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.
- A. No security issues with mashup outside of corporate network
- B. No additional authorization concept is required
- C. Existing reports can be reused
- D. Real-time data access
- E. Offline access is available
Answer: B,C,D
NEW QUESTION 47
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A. Business role
- B. Business user
- C. Service agent
- D. Employee
Answer: D
NEW QUESTION 48
What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. URL mashups
- B. HTML mashups
- C. ASAP mashups
- D. Internal mashups
Answer: A,B
NEW QUESTION 49
Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?
- A. Unrestricted access rights override any restrictions you have defined.
- B. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- C. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- D. Restricted access rights override any unrestricted access you have defined.
Answer: A
NEW QUESTION 50
Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.
- A. Delete
- B. Insert
- C. Update
- D. Upsert
Answer: B,D
NEW QUESTION 51
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?
- A. Knowledge base integration
- B. Social channel setup
- C. Work distribution
- D. SLA
Answer: A
NEW QUESTION 52
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
- A. Transaction
- B. Contracts
- C. Customer
- D. Maintenance plan
Answer: A,C
NEW QUESTION 53
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.
- A. Use the Subticket tab to add a ticket.
- B. Define a multi-step approval process.
- C. Maintain the ticket hierarchy.
- D. Execute an action for grouping tickets.
- E. Select the relevant scoping item.
Answer: A,C,D
NEW QUESTION 54
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.
- A. Add a reference to an account.
- B. Add a reference to a service contract.
- C. Use e-mail as a response to a ticket.
- D. Add an account team member.
Answer: A,C
NEW QUESTION 55
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