Free Sep-2023 Salesforce-Certified-Administrator Certification Sample Questions certification Exam
Certification Topics of Salesforce-Certified-Administrator Exam PDF Recently Updated Questions
Salesforce is a cloud-based software company that offers a range of customer relationship management (CRM) products, including Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. To ensure that its users can effectively manage and customize these products, Salesforce offers a range of certifications, including the Salesforce-Certified-Administrator (Salesforce Certified Administrator) Exam. Salesforce Certified Administrator certification is designed for individuals who have experience with Salesforce and wish to demonstrate their expertise in managing and configuring its various products.
Salesforce-Certified-Administrator exam covers a range of topics, including user management, security and access, data management, automation, and reporting. To pass the exam, candidates must demonstrate their knowledge of these topics through multiple-choice questions and scenario-based questions. Additionally, candidates are required to complete a hands-on assignment that evaluates their ability to perform various Salesforce administration tasks.
NEW QUESTION # 79
What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist?
Choose 2 answers
- A. Auto updates will be made to Visualforce references to prevent data loss.
- B. Assignment and escalation rules may be affected.
- C. Any list view based on the custom field is deleted.
- D. There will be no data loss with use of a global value set.
Answer: B,C
Explanation:
Explanation
Two data loss considerations when changing a custom field type from Text to Picklist are:
Assignment and escalation rules may be affected, because the values in the picklist may not match the values that were previously entered in the text field, and the rules may not trigger as expected.
Any list view based on the custom field is deleted, because the filter criteria for the list view may not be valid for the new field type, and the list view cannot be displayed. There will be no data loss with use of a global value set or auto updates to Visualforce references, because these are not related to changing a custom field type from Text to Picklist. References:
https://help.salesforce.com/s/articleView?id=sf.fields_changing_type_considerations.htm&type=5
NEW QUESTION # 80
Cloud Kicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object.
What should the CK administrator use to represent that Contact can be interested in multiple pieces of Merchandies?
- A. Junction object
- B. Formula field
- C. Hierarchy column
- D. Lookup filter
Answer: A
Explanation:
Explanation
A junction object is a type of custom object that allows administrators to create many-to-many relationships between two other objects. A many-to-many relationship means that each record of one object can be related to multiple records of another object, and vice versa. For example, a junction object can represent that a contact can be interested in multiple pieces of merchandise, and a piece of merchandise can be of interest to multiple contacts. A junction object has two master-detail relationships with the two objects it connects.
References: https://help.salesforce.com/s/articleView?id=sf.relationships_manytomany.htm&type=5
NEW QUESTION # 81
Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers
- A. A user with the Manage Cases Permission
- B. A user with the System Administrator profile.
- C. A user with Read Permission on account.
- D. A user with manager role above the agent.
Answer: A,B
NEW QUESTION # 82
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers
- A. Request
- B. Contract
- C. Case
- D. Ticket
- E. Account
Answer: B,C,E
NEW QUESTION # 83
Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account.
How should the administrator deliver this requirement?
- A. A screen flow on the account page that lets the reps choose the updated account shipping address in all open associated orders
- B. An autolaunched flow on the account page that updates all open orders shipping addresses whenever the account shipping addresses changes.
- C. A screen flow on the order page that lets the reps choose the updated account shipping address in all open associated orders
- D. An autolaunched flow on the order page that updates all open orders shipping addresses whenever the account shipping addresses changes.
Answer: A
Explanation:
Explanation
To update the shipping address on selected orders associated with an account when the shipping address is changed on the account, the administrator should create a screen flow on the account page that lets the reps choose which orders they want to update with the new address. This will give them more control and flexibility over which orders are affected by the change. An autolaunched flow on either object will not allow reps to select specific orders, and may cause unwanted updates or errors. A screen flow on the order page will not be able to update multiple orders at once. References:
https://help.salesforce.com/s/articleView?id=sf.flow_build_screen.htm&type=5
NEW QUESTION # 84
The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services teamon the Lightning record page layout.
What should the administrator use to fulfil this request?
- A. Sharing settings
- B. Record Type Assignment
- C. Page Layout Assignment
- D. Component Visibility
Answer: D
NEW QUESTION # 85
A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.
When using the Lead Conversion process, which two records can be Created?
Choose 2 answers
- A. Campaign
- B. Case
- C. Contact
- D. Account
Answer: C,D
Explanation:
Explanation
Account and contact are two records that can be created when using the lead conversion process. The lead conversion process converts a lead into an account, a contact, and optionally, an opportunity. References:
https://help.salesforce.com/s/articleView?id=sf.convert_lead.htm&type=5
NEW QUESTION # 86
At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?
- A. Map the lead custom field to the product's product category field.
- B. Create a workflow to update Opportunity fields based on the lead.
- C. Configure the product categories picklist field on the product.
- D. Create a custom field on the Opportunity and map the two fields.
Answer: D
Explanation:
Explanation
To transfer data from a lead custom field to an opportunity field upon lead conversion, an administrator needs to create a custom field on the opportunity object that matches the data type and length of the lead custom field, and then map the two fields using the lead field mapping tool under setup. This will ensure that the value of the product category field on the lead is copied to the corresponding field on the opportunity when the lead is converted. References: https://help.salesforce.com/s/articleView?id=sf.leads_customize_map.htm&type=5
NEW QUESTION # 87
Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.
How should the administrator accomplish this goal?
- A. Change the Opportunity stage field to read only on the page layout.
- B. Modify the Opportunity stage a dependent picklist to the Lead source field.
- C. Make Lead Source a dependent picklist to the Opportunity stage field.
- D. Configure a validation rule requiring Lead Source when the stage is set to closed won.
Answer: D
NEW QUESTION # 88
AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.
What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?
- A. Ensure the Market Segment field on the Lead is mapped to right field on Account.
- B. Ensure Account has a field that has the exact same name as the new Lead field.
- C. Write a record-triggered flow to copy the custom field from Lead to Account.
- D. Write a Validation Rule to ensure the Account has a value in that field.
Answer: A
Explanation:
Explanation
To ensure Market Segment field from Lead is copied to converted Account record in routine manner without manual intervention , an administrator should ensure Market Segment field on Lead is mapped to right field on Account using Lead Field Mapping tool under Lead Settings. This tool allows mapping custom fields from Lead object to custom fields on Account , Contact , or Opportunity objects so that data is transferred when leads are converted . For example , an administrator can map Market Segment field on Lead to Market Segment field on Account using this tool . Ensuring Account has a field that has same name as new Lead field
, writing validation rule , or writing record-triggered flow are not necessary for copying custom fields from Lead to Account . References : https :// help . salesforce . com / s / articleView ? id = sf .
leads_custom_field_mapping . htm & type = 5
NEW QUESTION # 89
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers
- A. Use assignment rules to set the queue as the owner of the case.
- B. Create a new queue and add Cases as an available object.
- C. Configure a flow to assign the cases to the queue.
- D. Add Cass to the existing queue as available object.
Answer: A,C
NEW QUESTION # 90
Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.
What should the administrator do to complete this requirement?
- A. Create an indirect lookup
- B. Create an encrypted lookup
- C. Create a master-detail lookup.
- D. Create a hierarchical lookup
Answer: C
Explanation:
Explanation
Master-detail lookup is a type of relationship field that can be used to create a relationship between Account and Shoe and prevent orphaned Shoe records. Master-detail lookup establishes a parent-child relationship between two objects, where the parent record controls certain behaviors of the child record, such as security, ownership, and deletion. If the parent record is deleted, all the child records are deleted as well. References:
https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5
NEW QUESTION # 91
The IT manager at universal Containers is doing an audit of the systems security.
Mow should the administrator provide a summary of the org's security health?
- A. Change the Organization-Wide Default to private to restrict visibility.
- B. Download the last six months of user login data.
- C. Run a Health Check to identify vulnerabilities.
- D. Turn on Event Monitoring to track user events.
Answer: C
Explanation:
Explanation
To provide a summary of org's security health, an administrator should run a Health Check that compares org's settings against baseline settings defined by Salesforce Security Baseline Standard or industry standards such as CIS (Center for Internet Security) Benchmark Standard. Health Check generates an overall health score based on how org's settings match with baseline settings for various security categories such as Password Policies, Network Access, Session Settings etc. Health Check also provides recommendations for improving org's security health score by adjusting settings that do not match with baseline settings. Changing Org-Wide Default to private, turning on Event Monitoring, or downloading user login data will not provide a summary of org's security health. References:
https://help.salesforce.com/s/articleView?id=sf.security_health_check.htm&type=5
NEW QUESTION # 92
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?
- A. Create one sales process. Create three record types and three page layouts.
- B. Create three sales processes. Create three record types and three page layouts.
- C. Create three sales processes. Create three record types and one page layout.
- D. Create one sales process. Create one record type and three page layouts.
Answer: B
NEW QUESTION # 93
An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.
Which two ways should these folders be shared?
Choose 2 answers
- A. Share the Support Reports folder with Support Managers with Edit Access.
- B. Share the R&D folder with Support Managers with Edit Access.
- C. hare the Support Reports folder with Support Agents with View Access.
- D. Share the Helpdesk folder with Support Agents with View access.
Answer: A,D
Explanation:
Explanation
To share report folders with different groups of users with different levels of access, an administrator can use folder sharing settings under setup. Folder sharing settings allow administrators to share report folders with public groups, roles, roles and subordinates, territories, or portal roles with view or edit access. In this case, the administrator can share the Helpdesk folder with Support Agents with view access so they can run Helpdesk reports but not edit them; and share the R&D folder with Support Managers with edit access so they can view and edit R&D reports. References:
https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders_sharing.htm&type=5
NEW QUESTION # 94
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?
- A. Case Queues
- B. Assignment Rules.
- C. Business Hours.
- D. Escalation Rules
Answer: B
NEW QUESTION # 95
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Salesforce-Certified-Administrator (Salesforce Certified Administrator) Exam is a professional certification exam designed for individuals who want to demonstrate their expertise in Salesforce Administration. Salesforce-Certified-Administrator exam is administered by Salesforce, a leading cloud-based software company that provides customer relationship management (CRM) solutions to businesses around the world.
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