[2025] Pass Key features of Energy-and-Utilities-Cloud Course with Updated 77 Questions
Energy-and-Utilities-Cloud Sample Practice Exam Questions 2025 Updated Verified
NEW QUESTION # 30
An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?
- A. A Pricing Plan Entry, with type as Price and charge type as Recurring
- B. A Pricing Variable, with type as Price and charge type as Recurring
- C. A Price List Entry, with amount as $60. currency as USD and charge type as Recurring
- D. A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring
Answer: A,C
Explanation:
When defining the pricing for a new subscription service with Industries CPQ, it's essential to create a Price List Entry that specifies the price, currency, and charge type. For a subscription service priced at USD $60 monthly, the Price List Entry should have an amount set to $60, the currency specified as USD, and the charge type categorized as Recurring. This approach ensures that the pricing metadata accurately reflects the subscription nature of the service, facilitating correct billing and revenue recognition. Reference = Salesforce Industries CPQ documentation provides detailed guidelines on setting up pricing for various types of products and services, including recurring subscription services. This includes creating and managing Price List Entries to define pricing terms: https://help.salesforce.com/articleView?id=cpq_create_price_list.htm&type=5
NEW QUESTION # 31
An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers
- A. Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
- B. Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
- C. The billing system can query Salesforce every night to retrieve changes made to contacts.
- D. Salesforce can send the updated information to the billing system in real-time or batch if it's required,
Answer: C,D
NEW QUESTION # 32
An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?
- A. Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
- B. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
- C. Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.
- D. Open the object's page layout and add the FlexCard LWC ante the layout.
Answer: B
NEW QUESTION # 33
An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?
- A. A Pricing Plan Entry, with type as Price and charge type as Recurring
- B. A Pricing Variable, with type as Price and charge type as Recurring
- C. A Price List Entry, with amount as $60. currency as USD and charge type as Recurring
- D. A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring
Answer: A,C
Explanation:
When defining the pricing for a new subscription service with Industries CPQ, it's essential to create a Price List Entry that specifies the price, currency, and charge type. For a subscription service priced at USD $60 monthly, the Price List Entry should have an amount set to $60, the currency specified as USD, and the charge type categorized as Recurring. This approach ensures that the pricing metadata accurately reflects the subscription nature of the service, facilitating correct billing and revenue recognition.References= Salesforce Industries CPQ documentation provides detailed guidelines on setting up pricing for various types of products and services, including recurring subscription services. This includes creating and managing Price List Entries to define pricing terms:https://help.salesforce.com/articleView?id=cpq_create_price_list.htm&type=5
NEW QUESTION # 34
An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
What tool can be used to automatically create these proposals?
- A. OmniStudio Document Generation
- B. Energy and Utilities Cloud Configure Price Quote (CPQ)
- C. Microsoft Word
- D. Energy and Utilities Cloud Contract Lifecycle Management (CLM)
Answer: A
NEW QUESTION # 35
An energy company is implementing the CPQ module of Energy and Utilities Cloud. The consultant set up the Advanced Rule on the Order with the Entity Filter type "Qualification." The filter selects the accounts with the condition CreatedDate < 365 days.
Which scenario should be executed during the testing phase?
- A. Test the account creation: Accounts older than 365 days will not be qualified for creation.
- B. Test the account creation: Accounts younger than 365 days won't be qualified for creation.
- C. Test the product eligibility: The product will not be not available for accounts older that 365 days
- D. Test the order creation: Order can't be created for the account older than 365 days.
Answer: D
NEW QUESTION # 36
A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?
- A. Energy and Utilities Base for Digital Experience Partner
- B. Energy and Utilities Base Service
- C. Energy and Utilities Cloud for Digital Experience User
- D. Energy and Utilities Base
Answer: A
Explanation:
The Energy and Utilities Cloud by Salesforce enables energy companies to connect with their partners through dedicated licenses that cater to digital experiences. The "Energy and Utilities Base for Digital Experience Partner" license is specifically designed for partner users who need access to applications via a web portal. This license type provides the necessary access rights and functionalities tailored for partners, ensuring they can efficiently use the Energy and Utilities Cloud's resources in a collaborative environment tailored to the unique needs of energy sector partnerships.
Reference = The details about licensing and partner access can be found under the Salesforce Energy and Utilities Cloud documentation, specifically in the sections discussing user licensing and partner portal configurations. More comprehensive information is available on Salesforce's official resources and documentation regarding the Energy and Utilities Cloud product, focusing on configuration and user license management.
NEW QUESTION # 37
Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?
- A. Industries CPQ
- B. Order Management
- C. Contract Lifecycle Management
- D. Digital Commerce
Answer: A
NEW QUESTION # 38
A customer is ready to install the managed package for Energy and Utilities Cloud.
Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?
- A. Product Scheduling
- B. Quantity Scheduling
- C. Inventory Scheduling
- D. Revenue Scheduling
Answer: A,B
Explanation:
Prior to installing the managed package for Energy and Utilities Cloud, two critical Product Schedules settings must be enabled for all products to ensure a successful installation: Product Scheduling and Quantity Scheduling. These settings are prerequisite steps that enable the system to handle and manage the scheduling of products over time, crucial for the energy and utilities sector where products and services often have associated schedules for delivery, usage, and billing. Ensuring these settings are enabled allows for the seamless integration and functionality of the Energy and Utilities Cloud package with the existing Salesforce environment.References= Salesforce's setup and installation guides for Energy and Utilities Cloud specifically mention the requirement to enable Product Scheduling and Quantity Scheduling as part of the preparation steps before package installation. This information can be found in the Salesforce Help documentation related to product schedules:https://help.salesforce.com/articleView?id=products_schedules_overview.htm&type=5
NEW QUESTION # 39
An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?
- A. Industries CPQ: Opportunity, Quote, and Order Management
- B. Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages
- C. OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures
- D. Platform: Flaws, Visual Force, Lightning Components, and Apex
Answer: C
NEW QUESTION # 40
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
- A. Modify the application Page Layout to change/add/remove selected elements
- B. Modify the VEELogoCard FlexCard to change the customer logo.
- C. Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
- D. Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
Answer: C,D
Explanation:
In the Salesforce Energy and Utilities Cloud, customizing the UI to align with company branding during the customer acquisition process is crucial for maintaining a consistent user experience. Modifying the VEEDigitalOrder Omniscript allows for detailed customization of the customer journey and interaction points within the application, aligning it with the company's branding requirements. Additionally, altering the VEEConsumerLandingScreen FlexCard provides the capability to adjust visual elements such as background color, text font size, and style directly, ensuring the interface reflects the company's visual identity effectively.
Reference = These customization processes are supported by Salesforce Energy and Utilities Cloud documentation, specifically in sections related to Omniscript and FlexCard configurations for enhancing user interfaces in utility applications.https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript
NEW QUESTION # 41
A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?
- A. Salesforce Service Console license
- B. Salesforce Contact Center license
- C. Energy and Utilities Base Service license
- D. Salesforce Field Service license
Answer: C
Explanation:
To schedule a field technician appointment using the Energy and Utilities Contact Center Console, the call center agent requires the Energy and Utilities Base Service license. This specific license grants access to the functionalities and features within the Energy and Utilities Cloud, including the ability to schedule appointments and manage field service operations directly from the Contact Center Console. It's tailored to meet the unique requirements of energy and utility companies, providing the necessary tools to support customer service and field service coordination.References= The Salesforce Energy and Utilities Cloud documentation details the licensing requirements for using the platform, including the need for the Energy and Utilities Base Service license for call center agents performing tasks such as scheduling field technician appointments:https://www.salesforce.com/products/industries/energy-and-utilities/overview/
NEW QUESTION # 42
An energy company was onboarded on Energy and Utilities Cloud. They want to see now many Energy and Utilities Cloud licenses are assigned.
What's the most effective way to check for the number of their assigned Energy and Utilities Cloud licenses?
- A. Go to Setup -> Company Information -> Permission Set Licenses.
- B. Call Salesforce Support to get the Energy and Utilities Cloud information.
- C. Execute a SOQL query to retrieve the license count
- D. Go to Setup -> installed Packages -> Vlocity CMT to see the Energy and Utilities Cloud license information.
Answer: A
Explanation:
The most effective way to check for the number of assigned Salesforce Energy and Utilities Cloud licenses is through the Salesforce Setup menu. By navigating toSetup, then toCompany Information, and looking at thePermission Set Licensessection, administrators can quickly view the number of licenses assigned and available for various Salesforce products, including Energy and Utilities Cloud. This method provides a straightforward and accessible means of license management within the Salesforce environment.References= Salesforce's official documentation on managing licenses, including viewing assigned licenses through the Company Information section, provides comprehensive guidance:https://help.salesforce.com/articleView?id=users_license_types_available.htm
NEW QUESTION # 43
An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?
- A. Define the data to be migrated for the customer's connections process
- B. Identify the data sources to generate the customer's new connections reports and dashboards
- C. Define the metrics to measure the customer's new connections process.
- D. Define the business stakeholders for the customer's new connections process.
Answer: B,C
Explanation:
During the discovery phase of implementing Salesforce Energy and Utilities Cloud, focusing on generating an accurate report for the average response time to installing new electricity connections, two critical elements need to be defined. Firstly, identifying the data sources is essential for generating comprehensive customer new connections reports and dashboards. These data sources could include service request records, installation records, and any other related datasets that capture the timeline from request to connection establishment. Secondly, defining the metrics to measure the process is crucial. Metrics might include average response time, number of installations completed within a target time frame, and customer satisfaction levels post-connection. By focusing on these elements, an organization can ensure that they are capturing and evaluating the right data to improve and report on their new connections process effectively.
Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of understanding the customer lifecycle and enhancing operational efficiency through accurate data management and metric evaluation. Specific references to setting up reports and dashboards, and defining success metrics can be found under topics related to data management and analytics within the Energy and Utilities Cloud resources.
NEW QUESTION # 44
When using IDX Workbench and Google Chrome as the default browser, then migrated OmniScripts, integration procedures, and FlexCards will automatically activate in the target org.
How should a consultant manually configure this automatic activation feature in the system if a different browser is used?
- A. By Installing Node.js + Velocity Build Tool
- B. By Installing Node.js + SFDX
- C. By Installing Node.js + Puppeteer module
- D. By Installing Node.js + Visual Studio
Answer: C
NEW QUESTION # 45
Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?
- A. Immediately start building the solution in their favorite technology.
- B. Select the Energy and Utilities Cloud applications that best meet the company's needs
- C. Start evaluating products and offerings from as many third-party suppliers as possible.
- D. install Salesforce Service Cloud and start building custom objects and APEX classes.
Answer: B
Explanation:
As the project team transitions from the discovery and solution design phase to implementation, the first step in the build process should be selecting the Energy and Utilities Cloud applications that best align with the company's specific needs. This step ensures that the foundation of the project is based on applications that directly address the identified business requirements and goals, enabling a more targeted and effective implementation strategy. Starting with a clear selection of the appropriate Energy and Utilities Cloud applications allows for focused development efforts and maximizes the efficiency of the project team. Reference = Salesforce Energy and Utilities Cloud documentation outlines the importance of selecting the right applications as a critical initial step in the implementation process. This approach is supported by best practices in project management and implementation strategies for Salesforce solutions: https://www.salesforce.com/products/industries/energy-and-utilities/overview/
NEW QUESTION # 46
An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?
- A. Account
- B. Statement
- C. Bill
- D. Service Account
Answer: C
Explanation:
In Salesforce Energy and Utilities Cloud, the object used to store the latest customer invoice information is the Bill object. This object is specifically designed to handle billing information related to the services provided by energy and utility companies. By storing invoice data in the Bill object, energy companies can efficiently manage and access billing records, enhancing performance by ensuring that crucial financial data is organized and easily retrievable within the system. Reference = The Salesforce Energy and Utilities Cloud documentation provides details on the data model, including the use of the Bill object to store customer billing information, reflecting industry-specific data management needs: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/
NEW QUESTION # 47
An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?
- A. Adding fields in Checkout method
- B. Creating Apex trigger
- C. Using Field Mapper
- D. Adding fields in CPQ configuration
Answer: C
Explanation:
Salesforce Energy and Utilities Cloud enables consultants to map fields from quotes to orders without custom code by using the Field Mapper tool. This feature is designed to streamline the conversion process, ensuring that custom fields populated during the quote capture process are automatically populated in the corresponding order records. By utilizing Field Mapper,consultants can configure field mappings directly within the Salesforce UI, eliminating the need for custom Apex code and simplifying the configuration process.References= Field mapping capabilities in Salesforce CPQ (Configure, Price, Quote) and Salesforce Energy and Utilities Cloud are covered in detail in the Salesforce documentation, which includes guidance on using Field Mapper to automate the transfer of information between different objects:https://help.salesforce.com/articleView?id=cpq_field_mapping.htm&type=5
NEW QUESTION # 48
An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.
How does the team get the required components into their development environment?
- A. The team should follow the documentation and migrate the required components into the* development environment.
- B. The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.
- C. The team needs to copy and paste the required components from their trial environment into their development environment.
- D. The team should take a look at the application code, and then go and re-type the code into their development environment.
Answer: A
Explanation:
When the implementation team requires specific components from the Energy and Utilities Cloud Large Account Sales Management application in their development environment, the recommended approach is to follow the Salesforce documentation on migrating components. This process involves identifying the necessary components and utilizing Salesforce's deployment tools (such as change sets or the Salesforce CLI) to move them from one environment to another. This method ensures a controlled and systematic approach to customization and development, aligning with Salesforce's best practices for environment management and application development. Reference = Salesforce documentation provides extensive guides on environment management and the migration of components between environments. This includes using deployment tools and following best practices to ensure seamless and efficient development processes: https://developer.salesforce.com/docs/atlas.en-us.dev_lifecycle.meta/dev_lifecycle/
NEW QUESTION # 49
A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?
- A. Demonstrate expertise right away to achieve the fastest stakeholder agreement
- B. Propose compromises between stakeholders that could result in collective positive outcomes.
- C. Focus primarily on the contractor organization's concerns.
- D. Ask probing questions to understand and document the needs of all stakeholders.
Answer: B,D
Explanation:
In the context of facilitating a requirements gathering session for an Energy and Utilities Cloud project with multiple stakeholders, the consultant should aim to build consensus and trust by proposing compromises that could lead to collective positive outcomes and by asking probing questions to understand and document the needs of all stakeholders. This approach ensures that the consultant acknowledges and addresses the concerns and requirements of each party involved, promoting a collaborative environment where solutions are developed with the collective best interest in mind. Reference = The Salesforce Energy and Utilities Cloud documentation on stakeholder engagement and requirements gathering emphasizes the importance of understanding stakeholder needs and finding common ground through effective communication strategies: https://www.salesforce.com/products/industries/energy-and-utilities/resources/
NEW QUESTION # 50
An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?
- A. A consultant should create new permission sets to grant appropriate access to all required objects.
- B. A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
- C. The Customer Acquisition Management application cannot support unauthenticated self serve portal users
- D. A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
Answer: B
Explanation:
For the Customer Acquisition Management application to support unauthenticated self-serve portal users, the correct configuration of permission sets is crucial. The EnergyRuntimeB2CSales sample permission set designed for Guest User profiles enables unauthenticated users to interact with necessary parts of the application without compromising security or functionality. Additionally, the EnergyRuntimeB2CSalesCustomerCommunityUser permission set provides authenticated community users with appropriate access rights, ensuring a seamless user experience across both authenticated and unauthenticated scenarios.
Reference = The setup and configuration of these permission sets are discussed in the Salesforce Energy and Utilities Cloud security and user management documentation, ensuring applications like Customer Acquisition Management are accessible yet secure.
NEW QUESTION # 51
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