Avaya : 37820X Questions & Answers

Last Updated: Sep 20, 2026

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Avaya 37820X Exam Syllabus Topics:

SectionObjectives
Solution Design Principles- Design methodologies
  • 1. High availability and resilience design
    • 2. Greenfield vs migration design approaches
      - Customer requirements analysis
      • 1. Business needs assessment
        • 2. Sizing and scalability considerations
          Avaya Midsize Solution Fundamentals- Avaya IP Office architecture overview
          • 1. Deployment models for midsize environments
            • 2. Core components and system architecture
              - Solution components and capabilities
              • 1. Voice, video, and messaging integration
                • 2. Unified Communications services
                  Collaboration and Unified Communications- Avaya collaboration tools
                  • 1. Mobile and remote access solutions
                    • 2. Soft clients and endpoints integration
                      - Communication services integration
                      • 1. VoIP and SIP trunking concepts
                        • 2. Integration with enterprise platforms
                          Security and Network Design- Network considerations
                          • 1. QoS for voice traffic
                            • 2. Bandwidth planning and optimization
                              - Security best practices
                              • 1. User authentication and access control
                                • 2. Encryption and secure signaling

                                  Avaya Midsize Solution Design Sample Questions:

                                  Question #1

                                  With Avaya Spaces, which statement is true about the what users can do?

                                  • A. Guest level users can only text chat other users.
                                  • B. Only Member level users and above can video call.
                                  • C. All levels of users can text chat and video call.
                                  • D. Only the Owner/Admin level users can video call.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #2

                                  Refer to the Scenario: IT-FAC.

                                  The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
                                  What can you tell the Account Manager about the CDR/SMDR information and output?

                                  • A. IP Office does not track that Information but It is available using a third-party call accounting application.
                                  • B. IP Office tracks that information and It Is provided In a CSV format.
                                  • C. IP Office does not track that information but it is available with a call center application.
                                  • D. IP Office tracks that information and It can be reviewed using the built-in reports.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #3

                                  With Avaya Equinox Meetings Online, what is the maximum number of live broadcast viewers for a Pro VMR version?

                                  • A. 100 viewers
                                  • B. 500 viewers
                                  • C. 25 viewers
                                  • D. 50 viewers
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #4

                                  One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?

                                  • A. Job function
                                  • B. Address
                                  • C. Email address
                                  • D. Organization or group
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #5

                                  What is the Vantage Voice Assistant?

                                  • A. A Vantage application from the Google Play store
                                  • B. A Vantage application from the Apple app store
                                  • C. An optional licensed feature for any Vantage device
                                  • D. A Vantage application for the K155
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

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