Avaya : 6002-1 Questions & Answers

Last Updated: Aug 16, 2026

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Avaya 6002-1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Feature Configuration- Messaging feature configuration
- Call routing and dial plan configuration
Topic 2: Troubleshooting and Maintenance- Performance and service recovery
- Fault isolation and diagnostics
Topic 3: Administration and Management- System maintenance and monitoring
- User and station administration
Topic 4: Integration and Interoperability- Third-party system integration
- Integration with Avaya ecosystem
Topic 5: Installation and Configuration- CM Messaging setup and configuration
- Avaya Aura Communication Manager installation

Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:

1. Which statement describes the action to assure the CM_SurvRemoteEmbeded template was installed correctly?

A) From a browser, using the communication manager IP address, successfully log into the communication manager system management.
B) From a browser logged into communication Manager, Select administration > server (Maintenance)> server>Process Status. Click on view.
C) When monitoring the template installation workflow status, verify the message. "Wizard completed successfully" displays.
D) From a browser logged into the system Management console verify cm, bsm, and utility_server and application status is running


2. Which three procedures are used to determine whether a gateway with a survivable remote server has lost its H.248 link (connection) to the main (Primary) servers? (Choose three)

A) Execute the SAT command status media-gateways, to determine which media gateways are not registered to the main server
B) Execute the SAT command List media-gateway from the remote survivable server, to determine whether the media gateway is registered with a survivable server
C) Execute the Communication Manager command display alarms, to see whether the Link Loss Delay timer has expired
D) Execute the Communication Manager command display alarms, to see whether the No Service Timeout Timer (NSTT) has expired
E) Execute the command status H.248 line from the remote gateway, to determine whether the link to the main server is active


3. Which two statements regarding shuffling and hairpining are true? (Choose two)

A) The audio connection type field on the communication manager status station formation can be used to determine whether a call is shuffled.
B) Hairpining does not use media processor resources.
C) Shuffling release media processor resources.
D) A call between a DCP endpoint and H.323 end point can be shuffled.


4. A customer wants to enable audio encryption for Ip phone calls, but the potion is not available on any IP-codec-set.
Which procedure must be followed to obtain this feature?

A) From the SAT, type change system-parameter customer-options. Find the media Encryption over IP field, and set the option to Y. Save the change
B) From the system platform WebLM page. Find the media Encryption over IP field set the option to Y. Save the changes.
C) From the Aura System Manager's Feature Server Administration page. Find the media encryption over IP field, and set the option to Y. save the changes.
D) From the SMI Feature administration page, find the media Encryption over IP field Set the option to Y. save the changes


5. When troubleshooting a system fault, if the web interface or SAT are unavailable, which method should be used?

A) SAL
B) CLI
C) TTY2
D) MODEM


Solutions:

Question # 1
Answer: D
Question # 2
Answer: A,B,C
Question # 3
Answer: A,C
Question # 4
Answer: A
Question # 5
Answer: B

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