Avaya : 3300 Questions & Answers

Last Updated: Oct 10, 2026

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A Avaya credential turns 'familiar with' into 'certified in.' In 2026, ActualTorrent's Avaya Aura® Contact Center Administration practice questions get you through the 3300 exam with your schedule — and your sanity — intact.

Avaya 3300 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Contact Center Administration Exam
Exam Number:3300
Exam Price:$125 - $150 USD
Available Languages:English
Real Exam Qty:60 - 65
Related Certifications:ACSS - Contact Center Integration
ACIS - Avaya Aura Contact Center
Passing Score:69% - 70% / 700 out of 1000
Exam Duration:90 minutes
Certificate Validity Period:2 years
Exam Format:Multiple Response, Multiple Choice
Recommended Training:Avaya Aura Contact Center Documentation
Avaya Official Training: Avaya Aura Contact Center Administration
Exam Registration:Avaya Certification Portal
Pearson VUE Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or onsite at Pearson VUE test centers
Pre Condition:No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations
Official Syllabus URL:https://downloads.avaya.com/css/P8/documents/100142082

Avaya 3300 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance & Troubleshooting20%- Common faults and resolution procedures
- Routine system monitoring and health checks
- Logs, traces, and diagnostic tools
Topic 2: Configuration & Administration30%- Agents, agent groups, and skillsets configuration
- Contact Center Manager Administration (CCMA) navigation
- Access and partition management
- Call routing and CDN configuration
Topic 3: Service Creation & Scripting20%- Variables, expressions, and intrinsics
- Script design, testing, and deployment
- Service Creation Environment (SCE) fundamentals
Topic 4: System Architecture & Components20%- Protocols and integration points
- Core components: CCMA, CCM, Media Server, Communication Manager
- Avaya Aura Contact Center (AACC) architecture
Topic 5: Reporting & Statistics10%- Real-time and historical reporting
- Report generation and customization
- Key performance indicators

Avaya Aura® Contact Center Administration Exam: Your Questions, Our Answers

The 3300 exam is Avaya's official assessment for the ACSS - Avaya Aura Contact Center certification, which sits at the Specialist level. It verifies that you can work with the Avaya Aura® Contact Center Administration skill set the way real jobs demand — not merely recognize the terminology. It also belongs to a certification family that includes ACIS - Avaya Aura Contact Center, ACSS - Contact Center Integration, so passing it strengthens your position across multiple career paths. For newcomers and veterans alike, the 3300 exam is the kind of credential that converts effort into evidence.

The Avaya Aura® Contact Center Administration blueprint contains 5 domains, beginning with Service Creation & Scripting (20%), Reporting & Statistics (10%), and Maintenance & Troubleshooting (20%). Use the weightings like a map of where the points live — the heaviest domains earn the largest share of your study hours. The complete topic list is in the exam topics section above; study against it, and nothing in the exam will feel unannounced.

You're looking at 60 - 65 questions inside 90 minutes on the Avaya Aura® Contact Center Administration exam. Do the division now and memorize your per-question budget; on exam day, anything that blows its budget gets flagged and revisited with leftover time. Timed practice is what makes this instinctive — the ActualTorrent PC test engine runs time-limited mock exams and scores them automatically, so you arrive already knowing your pace.

Avaya sets the Avaya Aura® Contact Center Administration passing score at 69% - 70% / 700 out of 1000, and each attempt costs $125 - $150 USD — full price every time, retakes included. That makes preparation the cheaper strategy by a wide margin. The practical path: take auto-scored timed mocks with ActualTorrent practice questions until you clear the passing mark comfortably across multiple runs, then register with confidence grounded in data.

The official Avaya Aura® Contact Center Administration format list includes: Multiple Choice, Multiple Response. Each format rewards a specific skill — scenario items reward careful reading order, multi-select items reward completeness — so practice should cover all of them, not just your favorites. ActualTorrent's 61 practice questions span the full list, which means the exam's mechanics feel rehearsed and only its content requires thought.

Avaya offers the 3300 exam in English. Choose the language you process fastest when the clock is running — comprehension speed quietly decides borderline results. If English is your pick, working through ActualTorrent's English 3300 practice questions builds precisely the vocabulary the exam will use against you.

Passing the Avaya Aura® Contact Center Administration exam earns a credential valid for 2 years. Record the expiry date as soon as you pass, and look into recertification options well in advance — a renewal planned early is trivial, a lapsed credential is not. Recertification policy belongs to Avaya and changes periodically, so confirm the current rules on the official certification page.

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Yes. ActualTorrent's free Avaya Aura® Contact Center Administration PDF demo contains genuine sample questions with full explanations, so you can verify the quality before paying. Every purchase includes 365 days of free updates; after that, renewing costs just 50% of the regular price from your member zone. Try it first — informed candidates are our favorite kind.

Our experts track Avaya's blueprint changes continuously and revise the Avaya Aura® Contact Center Administration material to match — your purchase includes 365 days of free updates through your member zone. Watch the New Releases section or the ActualTorrent newsletter, and always confirm your version 3-4 days before your exam. If a product expires, repurchasing at 50% off restarts the update service immediately.

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Delivery: your Avaya Aura® Contact Center Administration practice questions are downloadable instantly and emailed within one minute of payment — if 2 hours pass, check spam and contact support. Installs are unlimited. Refund: the 100% Money Back Guarantee covers you if you take the corresponding exam within 60 days of purchase and don't pass — submit a scanned enrollment slip and your official Score Report PDF within 2 days after the exam, and the full refund processes within 7 days. Excluded: attempts within 3 days of purchase, exams never actually taken, free items, and expired orders; candidate and payer names must match. Prefer a different trade? Exchange for two free exam products of equal value and keep your update service.

What ActualTorrent Delivers for Avaya Aura® Contact Center Administration Candidates

Judge the material first with the free demo. When you buy, your 3300 product is downloadable instantly and emailed within one minute of payment — contact support if 2 hours pass — with unlimited installations across your computers. Every transaction is protected by McAfee security services, downloads are safe, your information is never shared, and 365 days of free updates keep the content aligned with the live exam.

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  • Update service: 365 days free; expired products repurchase at a 50% discount from your member zone.
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Spend half the time and keep all of the coverage: download the free 3300 demo, and let ActualTorrent's 61 practice questions make your Avaya Aura® Contact Center Administration preparation the efficient part of your week.

Avaya Aura® Contact Center Administration Sample Questions:

Question #1

You are building a new call flow that will use hold music, that Is stored on the Avaya Media Server (Avaya MS), while calls are waiting in queue. You created your music folder on Avaya MS and uploaded the music files to the music folder in the Avaya MS server successfully.
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?

  • A. Create a new music Control Directory Number (CDN).
  • B. Create a route with the name of the music folder.
  • C. Create a new music skillet.
  • D. Create a new music Call Presentation Class.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?

  • A. Threshold Classes
  • B. Formulas
  • C. Call Presentation Classes
  • D. Global Settings
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

A customer with Avaya Aura Contact Center wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting In queue.
Which section of script would accomplish this scenario?

  • A. ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv END WHERE WAIT 30 EXECUTE watt_loop
  • B. SECTION wait_loop ASSIGN 1 TO loop_counter_cv WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv END WHERE WAIT 30 EXECUTE watt_loop
  • C. ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: END WHERE ASSIGN loop_.counter_.cv + 1 TO loop_counter_cv WAIT 30 EXECUTE wait_loop
  • D. ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter__cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: ASSIGN 0 TO loop_counter cv END WHERE ASSIGN loop_counter__cv + 1 TO Ioop__counter_cv WAIT 30 EXECUTE wait_loop
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

A customer with Avaya Aura Contract Center wants to assign five agents to a new skillset in the most efficient way possible.
How would the customer assign the agents to the skillset?

  • A. Select all five agents from the Agents details window, then drag and drop them to the new skillset.
  • B. Assign the new skillset to that agent's partition.
  • C. Use the skillset window from the skillset view to assign multiple agents.
  • D. Use the skillset section in the agent details window to assign the agents at the same time to the new skillset.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

A customer with Avaya Aura Contact Center uses an Event Handler to monitor for unsolicited events and failed responses.
Which two statements regarding the Event Handler are true? (Choose two.)

  • A. The event handler, if applied on o primary script, does not need to be re-applied on the secondary script.
  • B. The event handler must be the first line on any script, vent handler can monitor for call abandons.
  • C. The event handler monitors for the music failure.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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